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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Solution Architect - Dynamics 365 CE - **Company:** Safetykleen - **Location:** Brentford, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Computing Platforms, Microsoft Azure, Data Architecture, Data Hub, Microsoft Dynamics CRM, Microsoft Dynamics, Power BI, Microsoft Power Automate, Large Language Models, Data Analytics, Integration Frameworks, Cloud Integration, Powerapps - **Published:** August 4, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=ac4046f21394b316 ## About the Role We need a highly experienced Solution Architect with expertise of implementing enterprise CRM/Dynamics 365 solutions - with deep, credible functional and technical expertise across Sales, Field Service and Customer Service, and the maturity to operate as a strategic architectural voice, not just a CE specialist. You'll bring: * 8 - 10+ years' experience architecting and delivering enterprise Dynamics 365 CE solutions, with strong hands-on depth in Sales, plus Field Service and Customer Service. * Proven experience producing end-to-end solution architecture: functional, technical, integration and data design. * Hands-on Dataverse experience, including data modelling and security frameworks. * Strong working knowledge of the Power Platform (Power Apps, Power Automate, Power BI) and Azure integration services. * Experience with fit-gap analysis, architecture governance, design reviews and solution documentation. * A track record of acting as a trusted advisor to senior stakeholders - confident challenging and shaping direction, not just implementing it. * Awareness of AI/LLM-enabled CE capability and genuine interest in applying it practically. * Ambition and capability to grow beyond a CE-specific remit into broader enterprise/solution architecture - this role has a defined path to take on architecture ownership across Dynamics 365 F&O, and integration as the platform and team scale. * Strong stakeholder management, communication and presentation skills, comfortable operating from delivery teams through to senior leadership. * D365 certifications are beneficial, but proven delivery experience and architectural judgement matter most. ## Description We are hiring a Solution Architect to own and evolve the architecture of Safetykleen's Dynamics 365 Customer Engagement platform - spanning Sales, Field Service and Customer Service - while playing a central role in shaping the wider Enterprise Platform architecture across Dynamics 365, the Power Platform, data and AI/innovation capability. This is deliberately not a narrowly-scoped CE role. Deep, hands-on CE expertise is essential from day one, but the role is designed with a clear growth path: from CE solution ownership today, into a broader enterprise architecture remit as Safetykleen's platform and team mature. You'll work alongside the Enterprise Platform Director, Business analysts and the Data & Analytics team to make sure every decision made in CE fits the bigger enterprise picture, not just what's immediately in front of you. What You'll Be Doing Own end-to-end solution architecture for Dynamics 365 CE, with depth across Sales, Field Service and Customer Service. * Act as the primary architectural authority and design decision-maker for CE within the Enterprise Platform, ensuring solutions are secure, scalable and fit for purpose. * Partner with the Business analysts (Sales, Operations & Field Service, Finance) and the D365 Development team to translate business requirements into robust, well-governed solution designs. * Define, maintain and promote architecture standards, patterns and governance across the CE estate - extending these principles toward the wider Dynamics 365 F&O and Power Platform landscape over time. * Provide architectural oversight and design review for releases, working closely with IT Project Management on release governance. * Support integration design across Power Platform (Power Apps, Power Automate, Power BI, Dataverse) and Azure services (Logic Apps, Functions, Service Bus). * Contribute to the evaluation and adoption of AI-driven CE capability, including Copilot and emerging LLM-enabled use cases. * Act as a trusted advisor to senior stakeholders on solution direction, technical feasibility and architectural risk. * Support rollouts across Safetykleen's European markets (UK, Ireland, France, Spain, Italy, Germany), ensuring designs scale cleanly across countries. * Mentor senior business analysts and development teams on architectural thinking, building design capability across the wider team. * Play an active role in shaping Safetykleen's Enterprise Architecture practice as it's established - with a clear path to grow this role's remit beyond CE into cross-platform architecture. ## Related Videos - [PoC “Austria Experience Data Hub”](https://www.wearedevelopers.com/videos/92-poc-austria-experience-data-hub) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [We (don't) need a software architect!?!](https://www.wearedevelopers.com/videos/663-we-don-t-need-a-software-architect) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [100 million days in Vienna: A story of APIs & AI in tourism.](https://www.wearedevelopers.com/videos/93-100-million-days-in-vienna-a-story-of-apis-ai-in-tourism) - [Community Interview - PyLadies Berlin](https://www.wearedevelopers.com/videos/837-community-interview-pyladies-berlin) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Events like RSAC Get You CISOs. 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