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# Helpdesk Operator

- **Company:** OCS Group Limited
- **Location:** Aberdeenshire, UK
- **Contract:** Temporary contract
- **Skills:** Computer-Aided Facility Management, PC Tools, Microsoft Office
- **Published:** August 2, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=5dc5308b36ef9b5e

## About the Role

* Understanding of asset management principles and maintenance techniques
 * Understanding of building services
 * Excellent PC skills and the use of Microsoft Office
 * Experience in the use of a CAFM system

Person Specification:

 * A Pro-active attitude
 * Excellent communication skills including verbal and written
 * Ability to form relationships with clients and to exceed customer expectation
 * Approachable demeanour and demonstrable commitment to team working
 * A commitment to continuing professional development
 * Well Organised/efficient time management, which includes ability to work within set timescales and prioritise workload
 * Work on own initiative

## Description

The position is for 12 month maternity cover.

Main Purpose:

Support Service Desk Manager and other members of the team in the delivery of FM Contracts delivered from the Westhill Office. Communicate effectively with clients and operational staff as required., * Dealing with Works Orders (both PPM and Reactive) submitted through the Maximo CAFM System

 * Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers and passing work instructions to operatives/sub-contractors
 * Monitoring Job Progress, recording on the work orders and keeping customers informed thought the work process
 * Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, such as purchase orders, service reports and log notes
 * Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed accurately and on time
 * Timely preparation of statistics for monthly client reports for presentation to the contract's managers to the requested format
 * Planning in reactive works for engineers and organising PPMs for the month ahead


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