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# Service Network Coordinator

- **Company:** Midea Europe GmbH
- **Location:** Eschborn, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Data Analysis, Computer Networks, Customer Data Management, Microsoft Office, Web Platforms, Performance Monitor
- **Published:** August 28, 2026
- **Apply:** https://www.adzuna.de/details/5860438077

## About the Role

* Advanced Excel skills, including reporting, data analysis, and KPI tracking.
 * Proven experience working with CRM platforms and service management systems.
 * Confident user of MS Office tools and digital platforms.
 * Advanced Excel skills, including reporting, data analysis, and KPI tracking.
 * Proven experience working with CRM platforms and service management systems.
 * Confident user of MS Office tools and digital platforms.
 * Strong organizational and coordination skills.
 * Ability to manage multiple stakeholders and cross-functional interfaces.
 * Analytical mindset with strong reporting and data interpretation skills.
 * High attention to detail, especially in invoicing and operational follow-up.
 * Proactive, structured, and solution-oriented working style.
 * Willingness and flexibility to travel within Germany.
 * German: business fluent (written and spoken) - mandatory.
 * English: Advanced level (written and spoken)

What we offer

 * An international work environment and agile teamwork
 * A goal-oriented and collaborative organizational culture
 * Flexible working hours
 * Various opportunities for further training and career development
 * Employee benefit programs

## Description

* Develop, expand, and maintain the Authorized Service Partner network in Germany.
 * Identify, evaluate, and support the onboarding of new service centers, ensuring compliance with Midea standards and processes.
 * Coordinate and follow up on service orders and cases across the service network.
 * Act as a central interface between Technical Support, Spare Parts, Call Center, and Service Partners to ensure smooth case resolution.
 * Monitor and control ASP invoicing, validating accuracy, compliance, and alignment with agreed service conditions.
 * Track service performance, operational KPIs, and network efficiency.
 * Prepare and deliver regular follow-up and performance reports using Excel and CRM data.
 * Ensure all service cases, partner data, and documentation are properly maintained in CRM platforms.
 * Support continuous improvement initiatives related to service processes and network performance.
 * Conduct regular business trips within Germany to visit service partners, support network development, and perform operational follow-ups.


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