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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Coordinator - **Company:** Miccosukee Resort and Gaming - **Location:** Miami, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, System Configuration, Desktop Computing, PC Tools, Issue Tracking Systems, Information Technology Operations, Networking Hardware, Inventory Management Software, Network Architecture, Computer Equipment, Information Technology - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a5eb5598eef69f7a ## About the Role * Must be able to communicate in English; bilingual is a plus. * High school diploma or equivalent is required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. * Must be able to obtain and maintain a Tribal Gaming License. * Minimum of 2 years of experience in an IT support or coordination role, preferably in a hospitality or gaming environment. * Working knowledge of PC skills including MS Word, Excel, and helpdesk/ticketing systems. * Familiarity with network infrastructure, hardware troubleshooting, and software installation and configuration. * Understanding of IT asset management practices and inventory tracking. * Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. * Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. * Must be able to frequently move freely about the property, maintain manual dexterity to operate job-related equipment such as telephones, copiers, and computer hardware; withstand various activities such as frequent walking, sitting for long periods, and withstand prolonged standing, stretching, bending, and kneeling without restriction. * Be able to work indoors and be exposed to various environmental contaminants including smoke. * Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned. * Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives. * Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner. * Must know how to assign and track pending tickets within the IT Support Team ticketing system for timely completion. ## Description * Serve as the primary point of coordination between IT staff, end users, and department managers to ensure efficient resolution of technology-related issues. * Monitor, assign, and track IT helpdesk tickets to ensure timely resolution and escalation when necessary, maintaining service level standards across the property. * Coordinate the installation, configuration, and maintenance of hardware, software, and peripheral equipment across all departments. * Maintain accurate records of IT assets, including inventory of computers, printers, network devices, and other technology equipment. * Assist in scheduling and coordinating IT projects, system upgrades, and infrastructure improvements with minimal disruption to casino and resort operations. * Liaise with third-party vendors and service providers to schedule repairs, procure equipment, and manage service agreements. * Support onboarding of new team members by coordinating equipment setup, system access provisioning, and basic technology orientation. * Assist in maintaining documentation of IT procedures, system configurations, and standard operating procedures. * Communicate status updates and outage notifications to affected departments in a clear and timely manner. * Ensure all IT operations adhere to internal policies and applicable regulatory requirements, including Tribal Gaming standards. * Provide general IT support assistance as needed during high-demand periods or team member absences. * Collaborate with the IT team to identify recurring issues and recommend process improvements to enhance operational efficiency. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. 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