> Markdown version of [/jobs/ext/2425387-3576-supervisor-l1-noc](https://www.wearedevelopers.com/jobs/ext/2425387-3576-supervisor-l1-noc). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3576 - Supervisor, L1 NOC - **Company:** NTT - **Location:** Ashburn, VA, United States (Remote available) - **Experience:** Experienced - **Salary:** $94,700.0 - $135,300.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Outlook, Data Centers, Information Technology Operations, Internet Protocol, Virtual Private Networks (VPN), Microsoft Office, Remote Access Technology, Computer Network Operations - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7810a498124ad3ec ## About the Role * A good understanding of the principles of service support as defined in the ITIL framework. * Working knowledge of enterprise ticketing systems. * Knowledge of Managed Services products within the IT field. * Knowledge of Datacenter and collocation products and services. * Possess strong problem solving, conflict resolution and critical thinking skills. * Possess strong written and verbal communication skills. * Outstanding customer service skills. * Excellent interpersonal skills. * Excellent telephone manner. * Ability to work well under pressure. * Flexible and adaptable to meet the team's needs. * Process driven individual capable of managing and scaling team responsible for consistent, high quality service delivery to enterprise client base. * Must have the ability to work independently and be an effective contributor to a diversified team. * Sense of ownership and accountability. EDUCATION & EXPERIENCE * Associates degree preferred or equivalent work experience to meet requisite skill level, normally obtained with 3- 4 years of related experience . * Exp erience in managed services or d ata center services as a provider. * No direct supervisory experience is required, but a m inimum 3 years' experience working in Network Oper ations or Help Desk environment is required. * A baseline technical aptitude in the following: * Help Desk Windows experience. * IP Networking * Familiarity with technologies associated with top call reasons including Active Directory, MS Office suite, Outlook, Windows operating systems, VPN, wireless connectivity, and remote access. * Familiarity with HDI and ITIL best practices. PHYSICAL REQUIREMENTS * Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments. * Able to climb ladders and work on raised platforms. * Able to hear and speak into a telephone and 2-way radio. * Ability to distinguish colors on wiring and cables to ensure safety protocols are followed. * Ability to work in confined spaces. * Requires ability to lift an d carry objects weighing up to 5 0 pounds. * Requires the ability to kneel, stand, walk great distances, climb stairs/ladders * Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments. * Able to hear and speak into a telephone and 2 way radio/ear bud. WORK CONDITIONS * Standard office environment . * Work on site; n o telecommuting . * Must be willing to travel 10-15% of the time. SPECIAL REQUIREMENTS * Responsible to carry a cell phone and provide 24 x 7 support as needed . * Must be willing to work outside normal business hours, including weekends, late nights, holidays and on-call support. * Must be able to respond to emergency situations at the data center . * Must be comfortable working in a highly critical, fast paced environment shifting priorities . * Must possess a current, valid state-issued driver's license. ## Description The NOC Supervisor I will be a key member of the NTT GDC Americas, Inc. DC Operations team. This position will work with all internal business units and practice groups to establish service delivery excellence toward being a world class service organization. As a member of the DC Ops management team, this individual will collaborate to set standards and ensure the delivery of services to clients for a 24 x 7 x 365, Network Operations Center that provides remote level I and level II technical support to users worldwide. Under the general supervision of the NOC Manager, the NOC Supervisor I is responsible for the daily monitoring and administration of the NOC and associated personnel. This includes Tier 1 support, client service order ticketing from voicemail, email, monitored services platform, technician daily / monthly reporting., * Management responsibilities: * Supervises and provides technical guidance for 24/7 technical staff. * Makes hiring, firing, and review recommendations to management. * Contributes to employee performance appraisal process under the guidance of the NOC manager. * D evelops training plans for NOC s taff and facilitates cross-training and peer mentoring. * Participates in the development of policies, standards and procedures for the NOC. * Ensures approved policies, standards and procedures are followed in the NOC. * Operate s as any lower level NOC Technician ; responsible for assuming the workload and shift requirements for personnel if required. * Operational responsibilities: * Manage scheduling for Network Operations personnel * Oversees and monitors the performance of assigned computing systems through subordinates; ensures systems are managed to client SLA requirements. * M anages and communicates incidents impacting SLAs. * Responds to and coordinates recovery of assigned computing systems in the event of an unexpected outage. * Maintains, develops and improves reporting capabilities in the NOC; makes regular reports to management on compliance with SLA objectives. * P erform s routine and emergency administration of hosted systems and sub-systems in accordance with standard procedures and processes. * Develop s and deploy s communication and escalation plans designed to improve the efficiency and effectiveness of incident management. * Provide s written plans and requirements to enhance existing or develop new products and service offerings based on industry trends and Client needs. * Lead s , contribute s to, and provide s technical QA for outage post mortem analysis. * Leads and participates in technical troubleshooting calls. * Provide s technical QA and review of documentation provided to the NOC and IT Operations to ensure accuracy and ongoing applicability. * Ensure s the quality and ongoing capability of delivery of remote hands and eyes services across multiple geographies. * Client management responsibilities: * Manage s client operational calls and run s critical incident calls. * Contributes to production of scheduled management reports. * Handle s escalations and client requests for information. * Vendor management responsibilities: * Ensures QA and measurement of vendor compliance with negotiated and guaranteed Service Levels and delivery targets. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)