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# Desktop Support Specialist

- **Company:** Red Knight Solutions
- **Location:** Reston, VA, United States
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary contract
- **Skills:** Data Centers, Graphics Software, Issue Tracking Systems, Networking Hardware, Microsoft Office, System Center Configuration Manager, Software Deployment, Servicenow
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4bc64a9c3649d9b6

## About the Role

Do you have experience in ServiceNow?, * Strong experience in OSS and the ability to speak to this knowledge in an interview setting.

 * Hands-on experience troubleshooting mobile devices and printers (local and network).
 * Proficiency with CMD commands and troubleshooting hardware issues.
 * Familiarity with managing conference room technology setups and SCCM for large-scale software installations.
 * Understanding of data center operations, including network devices and patch cables.
 * Experience with ticketing systems, specifically SNOW (ServiceNow).
 * Proficient with the MS Office Suite and capable of troubleshooting related issues.

## Description

We are seeking an experienced IT Support Specialist with a strong background in OSS (Operating Support Systems) and a wide range of technical troubleshooting skills. This role requires expertise in supporting various hardware, software, and network systems, as well as providing timely assistance in a data center environment. The successful candidate will be able to efficiently troubleshoot mobile devices, printers, and hardware-related issues, and be comfortable using tools like SCCM, imaging software, and ticketing systems., * Provide technical support and troubleshooting for mobile devices and printers (local and network).

 * Troubleshoot hardware issues such as no booting, FAN problems, and battery failures.
 * Manage and assist with conference room technology setups.
 * Support and troubleshoot using CMD commands.
 * Handle SCCM for massive installations and updates.
 * Work within a data center environment, with knowledge of network devices and patch cables.
 * Use imaging software to deploy operating systems and applications.
 * Assist with ticket management and resolution using ServiceNow (SNOW).
 * Provide support for MS Office Suite applications and related issues.


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