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# Telephony Engineer

- **Company:** MCS Group
- **Location:** Ormskirk, UK
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Data Cabling, Network Architecture, Networking Cables, Network Installation Services, Wireless Access Point, Wi-Fi Technology, Network Routers, Firewalls (Computer Science)
- **Published:** August 4, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e22137a04ac8a828

## About the Role

Experience provisioning, configuring and supporting hosted telephony platforms.

 - Experience working with Gamma Horizon and Gamma telephony solutions.

 - Strong troubleshooting skills across telephony, SIP services and call routing issues.

 - Experience installing and commissioning business phone systems.

 - Experience with structured network cabling, including installation, termination and testing.

 - Experience installing and configuring wireless access points and Wi-Fi networks.

 - Good understanding of network infrastructure including switches, routers and firewalls.

 - Ability to diagnose connectivity issues across telephony and network environments.

 - Strong documentation skills, maintaining accurate records of installations and support work.

 - Excellent communication and customer service skills with a professional and client-focused approach.

## Description

As a Telephony Engineer at MCS Group, you will be responsible for delivering, installing and supporting business communication systems for our clients. The role combines hands-on project work with technical support, including provisioning telephony platforms, installing and configuring phone systems, resolving support tickets, and ensuring systems are delivered to a high standard. You will also support wider infrastructure installations, including data cabling, Wi-Fi access points, comms cabinets, switches, routers and firewalls, helping clients maintain reliable, professional and well-connected working environments., Provision, configure and maintain hosted telephony platforms for new and existing clients.

 - Install, commission and test business phone systems to ensure successful deployment.

 - Provide technical support and troubleshooting for telephony-related incidents and service requests.

 - Diagnose and resolve faults relating to handsets, call routing, SIP services and connectivity.

 - Complete telephony system upgrades, migrations and user moves, adds and changes.

 - Install, terminate and test structured data cabling to a professional standard.

 - Install and configure wireless access points and assist with client network deployments.

 - Build, install and maintain comms cabinets, ensuring neat, secure and documented installations.

 - Install and configure network infrastructure including switches, routers and firewalls.

 - Maintain accurate documentation, update project records and deliver all work in line with MCS quality standards and client expectations.


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