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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - **Company:** AMS LTD - **Location:** Manchester, UK - **Salary:** £55,000.0 - £65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Microsoft Azure, Cyber Security, Information Technology Operations, Microsoft Servers, Microsoft SharePoint, User Environment Management, Information Technology, Cloud Migration - **Published:** August 3, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=09936c0997cd9c72 ## About the Role * Proven experience as an IT Operations Manager, IT Manager or infrastructure-focused professional, ideally within an SME or growing business. * Experience within professional services or a regulated industry (highly desirable). * Strong track record of service delivery, operational management and continual improvement. * Experience managing an outsourced provider or MSP and ensuring delivery against agreed service levels. * Experience supporting or delivering infrastructure and cloud projects, including migrations. Technical Skills: * Strong knowledge of Microsoft 365 and Azure, including Entra ID, SharePoint and Teams. * Good grasp of infrastructure, networking and end-user services. * Understanding of cyber security best practice, governance and risk. * Excellent communication and stakeholder management skills, with a clear, jargon-free style. * Proactive, commercially minded approach with the ability to balance day-to-day operations with longer-term improvement. Desirable: * Microsoft tenant or domain migration experience. * Exposure to Power Platform, automation or AI tooling. * Cyber Essentials knowledge and relevant ITIL, Microsoft or security certifications. * Experience with digital transformation and cloud adoption in a professional services setting. Qualifications Essential: None Desirable: Relevant Microsoft, ITIL or cyber security certifications. ## Description * Own the relationship with our managed service partner across service levels, escalations, incidents and performance, ensuring AMS colleagues receive a reliable, secure and responsive service. * Manage day-to-day service delivery, acting as the main conduit between the business and outsourced providers, and holding suppliers to account against agreed service levels and deliverables. * Oversee our Microsoft environment across Microsoft 365, Azure, Entra ID, SharePoint, Teams and end-user devices, coordinating with the managed service partner on user access, onboarding and offboarding. * Support infrastructure and cloud change as we move from hosted, on-premise systems to the cloud, including tenant work, migrations and modernisation. * Provide operational input into transformation programmes (CRM, onboarding, AI and automation, and data), acting as a significant stakeholder whose operational insight shapes delivery and support. * Contribute to cyber security and risk activity, maintaining good security practice, governance and controls across the estate. * Manage contracts, renewals, suppliers and costs across operational technology services, ensuring spend is controlled and value is clear. * Build strong relationships across the firm, acting as a trusted, plain-speaking technology partner who makes technology easier to work with. * Drive continual improvement, identifying opportunities to enhance service, tooling or process and ensuring they are delivered. Key Relationships Who the role interacts with regularly, both internally and externally. * Internal: Technology team, CTO, Transformation Programme Leads, Audit & Accounts teams, Advisory teams, wider AMS colleagues. * External: Managed service partner, outsourced technology providers, software vendors, cyber security partners., How success in the role will be measured - Financial targets, KPI scorecard * Service reliability, responsiveness and user satisfaction. * Supplier performance against agreed SLAs. * Successful delivery and support of infrastructure and cloud change. * Effective operational input into transformation programmes. * Cyber security posture, governance and risk management. * Cost control and value delivery across technology services. * Quality of stakeholder relationships and communication. * Demonstrated continual improvement across processes and service delivery. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Convincing Product teams to Adopt Gitops in a Large Org](https://www.wearedevelopers.com/videos/1936-convincing-product-teams-to-adopt-gitops-in-a-large-org) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The journey from developer to devops - what i've learnt along the way](https://www.wearedevelopers.com/videos/238-the-journey-from-developer-to-devops-what-i-ve-learnt-along-the-way) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should Tech Managers Be Developers First? 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