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# IT Technician

- **Company:** DO LLC
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $75,000.0 - $78,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Microsoft Exchange Server, Networking Hardware, Microsoft Office, Windows Servers, Remote Desktop Services, TCP/IP, Virtualization Technology, Wireless Access Point, Network Routers, Firewalls (Computer Science), Information Technology, Terminal Servers
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=347e2951dc8a9477

## About the Role

Do you have experience in Windows support?, Do you have a Bachelor of Arts?, * BA Degree in Information Technology or Systems or Computer Systems

 * Minimum of 2 years of experience in IT support, technical support, field support or help desk environment
 * Strong organizational and communication skills, and ability to adapt to new technologies quickly
 * Excellent listening, interpersonal, written and oral communication skills and a positive customer support attitude
 * Ability to plan, organize and track tasks and issues with global support team
 * Excellent analytical, troubleshooting, and problem-solving skills
 * Experience in configuring and troubleshooting network devices including switch, routers, firewalls, wireless controllers, and access points
 * MCSA (Server 2012 or 2016) required, MSCE preferred
 * Experience with Windows 7 and 10
 * Microsoft Office, Microsoft Exchange Server (2013 or later)
 * CCNA preferred
 * Experience working with Active Directory, Group Policy, and Virtualization
 * Terminal Server/Remote Desktop Services
 * Solid understanding of TCP/IP(v4) and routing
 * Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs

## Description

* Ensure DO & CO systems remain fully operational, secure, and accessible to clients and staff.
 * Collaborate closely with the IT team to troubleshoot issues, implement solutions, and ensure all system components function effectively.
 * Monitor, maintain, and support company computer systems to ensure optimal performance and reliability.
 * Install, configure, and maintain hardware and software while diagnosing and resolving technical issues in a timely manner.
 * Develop reference materials in accordance with operational procedures and instructions.
 * Maintain effective communication with the global IT team to support ongoing operational success.
 * Stay current with emerging technologies, industry trends, and best practices to support continuous improvement and innovation.
 * Maintain strict confidentiality standards regarding company information, employee matters, and business operations.


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