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# Senior IT Support Engineer

- **Company:** Kazzoo Ltd
- **Location:** Leicester, UK
- **Experience:** Expert
- **Salary:** £35,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Software Documentation, Data Security, Dynamic Host Configuration Protocol, Disaster Recovery, Monitoring of Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, TCP/IP, Information Technology, Cloud Migration, Cisco, Vulnerability Analysis
- **Published:** August 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=767e79eb18ea5dc4

## About the Role

Essential:

 * Strong experience in a Level 3 / Senior IT support or infrastructure role
 * Deep understanding of Windows environments and networking (DNS, DHCP, TCP/IP, VPN)
 * Hands-on experience with Microsoft 365, Azure, and Active Directory
 * Proven ability to troubleshoot complex issues
 * Excellent communication and customer-facing skills

Desirable:

 * Experience in an MSP or multi-client environment
 * Knowledge of cybersecurity best practices
 * Relevant certifications (Microsoft, CompTIA, Cisco), You're an experienced engineer who takes ownership, enjoys mentoring others, and looks beyond quick fixes to long-term improvements. You're confident working in a fast-paced environment, directly with clients and want to play a key role in delivering high-quality IT services.

## Description

We're looking for a Senior IT Engineer to take a leading role in supporting and improving client IT environments. This position goes beyond day-to-day support - you'll act as a technical escalation point, contribute to infrastructure design, and play a key role in delivering projects and driving best practices.

You'll be joining a small team with huge ambitions, where your input genuinely matters. This is an opportunity to have a real impact, shape how services are delivered, and grow with the business.

If you enjoy solving complex problems, working with modern technologies, and having a direct influence on outcomes, this role offers the autonomy and variety to do exactly that.

*Due to the nature of this role, remote or hybrid working will not be considered*

What You'll Be Doing

 * Acting as a technical escalation point for complex support issues
 * Delivering advanced remote and on-site support across client environments
 * Leading and contributing to projects (migrations, cloud adoption, infrastructure upgrades)
 * Supporting and optimising Microsoft 365, Azure, and hybrid environments
 * Designing and implementing secure, scalable IT solutions
 * Proactively monitoring systems and identifying improvements
 * Mentoring junior engineers and supporting team development
 * Building strong client relationships and providing expert guidance
 * Perform network troubleshooting and configuration.
 * Install, configure, and maintain hardware, software, and IT systems.
 * Perform regular system updates, patching, and security updates.
 * Assist with user account setup, permissions, and access control management.
 * Ensure compliance with data security, backup, and disaster recovery policies.
 * Monitor and manage client IT infrastructure using our support management software
 * Conduct scheduled maintenance and routine system health checks.
 * Maintain accurate system documentation and support records.
 * Keep the Support management software updated with current client system information and support activities.
 * Implement cybersecurity best practices to protect client environments.
 * Assist with security audits and vulnerability assessments.
 * Ensure all systems comply with company IT policies and procedures.
 * Communicate effectively with clients to resolve issues and ensure satisfaction.
 * Provide training and guidance to clients on IT systems and software.
 * Assist with IT asset management, including hardware inventory tracking and procurement.
 * Maintain accurate records of equipment, licenses, and infrastructure components., * Annual bonus based on company and individual performance
 * Regular team days and social events
 * Use of a company pool vehicle for client site visits
 * Work on high-impact projects, not just support tickets
 * Be part of a growing company where you can make a real impact
 * Exposure to modern cloud and hybrid environments
 * Opportunities to influence technical decisions
 * Ongoing training and certification support
 * Clear progression into senior, lead, or specialist roles
 * Supportive, collaborative team culture