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# IT Support Technician I

- **Company:** Pennian Bank
- **Location:** Mifflintown, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Software Applications, System Configuration, Data Transmissions, Networking Cables, Information Technology
- **Published:** May 23, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7ae8c8fdd9ec7060

## About the Role

Do you have experience in Writing skills?, Do you have a High school diploma or GED?, * High school diploma or equivalent

 * Strong technical proficiency, with working knowledge of applications and software used within the bank
 * Ability to diagnose and resolve basic technical issues efficiently
 * Knowledge of computer hardware and accessories, including performing minor repairs, installations, and updates
 * Good understanding of computer systems, mobile devices, and related technology products
 * Proficiency in hardware setup, network cabling, software installation, and upgrades
 * Solid reading, writing, grammar, and math skills
 * Excellent interpersonal and communication skills with a strong ability to explain technical concepts clearly
 * Understanding of regulatory compliance requirements related to IT and banking operations
 * Ability to lift up to 50 lbs without assistance
 * Willingness to travel to branch locations as needed

## Description

Are you passionate about technology and enjoy helping people solve problems? We're looking for a skilled and customer-focused IT Support Technician at our office in Mifflintown to serve as the first point of contact for our employees' technical needs. In this role, you'll play a key part in keeping our systems running smoothly and our team productive.

As an IT Support Technician, you'll be a go-to expert providing hands-on and remote technical support across the organization. You'll troubleshoot issues, deploy equipment, and ensure our employees have the tools they need to succeed.

Example of Some Key Responsibilities

 * Serve as the primary contact for IT support requests, diagnosing issues and escalating when needed
 * Provide technical assistance for hardware, software, voice, and data communication systems
 * Troubleshoot workstation issues both remotely and onsite, including travel to branch locations
 * Walk users through solutions with clear, step-by-step guidance
 * Assist employees with software applications and system usage
 * Document issues, resolutions, and activities in help desk tools and logs
 * Support deployment of new equipment, including workstation setup, phones, and training materials
 * Maintain and update the company intranet as directed
 * Identify opportunities to improve processes and procedures


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