> Markdown version of [/jobs/ext/2426452-junior-it-helpdesk-engineer](https://www.wearedevelopers.com/jobs/ext/2426452-junior-it-helpdesk-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Helpdesk Engineer - **Company:** Charltons - **Location:** Langley, UK (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Wi-Fi Technology, ServiceNow IT Service Management, Information Technology, Laptops, User Administration, User Accounts - **Published:** August 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=d5b69e898255ea04 ## About the Role We are looking for an enthusiastic individual with a strong interest in IT. Previous experience in a customer service or IT support role is preferred but not required., * Previous experience in a customer service or IT support role is preferred but not required. * Clean Driving licence and own transport essential * A Level or equivalent * Basic understanding of computer systems, mobile devices, WiFi and other tech products * Strong problem-solving and troubleshooting skills. * Good understanding of Windows operating systems. * Excellent communication skills, both verbal and written. * Ability to work independently and as part of a team * Strong attention to detail and ability to prioritise tasks. ## Description The Junior IT Help Desk Engineer will provide technical support to our users, assist in maintaining and troubleshooting hardware and software systems, and work with the IT Team, to ensure smooth IT operations across the organisation. This role is perfect for someone looking to begin or advance their career in IT support The role will be based in Maidstone, however there will be a requirement to travel to our Norfolk site when required. Working Hours 8am - 5pm, 1 hour unpaid for lunch, 40 hours per week. 5 days per week, some weekends included., * First-Level Support: Be the first point of contact for our users by providing technical assistance via phone, email or in-person. * Troubleshooting: Diagnose and resolve hardware, software, and network-related issues, escalating complex problems to senior members of the team or third party suppliers. * Ticketing System: Log all incidents and service requests in the IT ticketing system, ensuring that issues are tracked and resolved in a timely manner. * User Account Management: Assist in setting up, managing and troubleshooting user accounts and permissions. * Software Installation and Support: Install, configure and update software applications on workstations, ensuring compatibility and security. * Hardware Installation and Support: Assist with the setup, configuration and troubleshooting of desktop computers, laptops, printers and other peripheral devices. * Documentation: Maintain accurate and up-to-date documentation for technical procedures, user guides and IT inventory. * Customer Service: Provide excellent customer service by listening to our users' concerns and communicating effectively with all members of the organisation. * Continuous Learning: Stay updated with the latest industry trends, technologies, and best practices to enhance your technical skills and knowledge. ## Related Videos - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)