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# Senior Implementation Consultant

- **Company:** Unmind
- **Location:** London, UK (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management, Systems Integration
- **Published:** August 7, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=8c3d902a4f445d22

## About the Role

In the spirit of equity and continuous growth, we invite you to remove education from your CV. Qualifications are not a factor in our decision-making. However, some experience in the following is important for this position:

 * Experience owning client-facing implementation, onboarding, delivery, or technical project work from planning through to launch.
 * Strong project management skills, with the ability to keep complex, time-critical work moving across multiple stakeholder teams.
 * Comfortable working with technical configuration, integrations, QA, troubleshooting, and issue diagnosis.
 * Confident communicating with senior client stakeholders, including HR, IT, security, benefits, or similar groups.
 * Strong cross-functional coordination skills, with the ability to align internal teams around status, risks, blockers, and next steps.
 * Strong judgement, ownership, and attention to detail in work where delivery quality affects client confidence.
 * Comfort with ambiguity, agility, and flexibility in a startup environment.

## Description

Unmind is transforming workplace mental health, and we're looking for a Senior Implementation Consultant to own the delivery of client launches, live client platform changes, integrations, and time-critical implementation work.

In this role, you'll be the clear accountable owner from requirements through to go-live - combining project management, technical implementation, client leadership, and cross-functional coordination to protect delivery continuity and client confidence.

What you'll do

 * Own client implementation and change projects end to end, from requirements gathering and planning through to configuration, QA, launch, and handover, keeping momentum where deadlines are fixed or commercially important.
 * Join pre-sales calls to talk clients through our process, answer questions, and be a credible person on these calls.
 * Hold executive presence with client-facing leads for HR, IT, security, benefits, and other senior stakeholders, setting expectations clearly and confidently.
 * Configure the platform, validate integrations, troubleshoot implementation issues, and escalate with clear diagnostic context when needed.
 * Coordinate across Commercial, Product, Technology, Operations, and Client Success so risks, blockers, actions, and ownership are visible.
 * Maintain strong implementation records, handovers, and processes to reduce single-point-of-failure risk.
 * Surface recurring implementation themes and improvement opportunities to strengthen how we deliver for clients.
 * Protect client experience at key moments, especially during new launches, complex changes, and first impressions.
 * Flex across the wider Operations and Product Support functions where required, helping resolve client-impacting issues, improve processes, and maintain delivery momentum.
 * Enable Operations team members to support with implementations when needed.