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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk and System Administrator - **Company:** Accelerate Learning - **Location:** Houston, TX, United States - **Experience:** Experienced - **Salary:** $60,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Cyber Security, Computer Networks, System Configuration, Microsoft Office, Network Monitoring, OpenID, Azure Active Directory, Security Assertion Markup Language (SAML), Server Administration, Windows Desktop, Software Licensing, Enterprise Software Applications, Microsoft InTune, Information Technology, Adobe Suites, Gsuite, User Administration, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5409b93ea9b6760f ## About the Role * Required Skills/Abilities/Experience: * Strong attention to detail with analytical thinking and excellent problem-solving skills * Experience administering helpdesk systems and serving as the first line of support * Proficiency in managing user accounts, IT assets, and security protocols * Proficiency in configuring SSO with SAML and OIDC * Knowledge of IT server and equipment setup, configuration, and troubleshooting * Excellent time management, planning, and interpersonal communication skills * Ability to work effectively with end-users, understand their needs, and deliver viable technical solutions * Experience administering Microsoft 365, Microsoft Intune, and Microsoft Entra is preferred. Experience with similar systems is acceptable., * Degree in Computer Science, Information Technology, or a related field (certifications such as CompTIA A+, Security+, or CCNA are a plus) * 3+ years of experience in system administration, system setup, and user account management * Familiarity with Windows and Mac operating systems, Microsoft 365, Microsoft Entra, and Adobe software * Any experience in desktop support, helpdesk operations, IT asset management, and office tools administration is a plus * Exposure to IT service management and Google Workspace/Microsoft user and server management is beneficial ## Description The IT Helpdesk and System Administrator will assist in troubleshooting and resolving issues related to ALI's computer network and connectivity. Responsibilities include monitoring network and server performance, supporting internal users, and taking appropriate corrective actions to ensure timely resolution. This role also involves managing the onboarding and offboarding processes, equipment setup, and endpoint security., * Maintain and support incident reporting systems, helpdesk platforms, and other administrative IT environments, including enterprise software, hardware, and configurations * Troubleshoot, diagnose, and resolve user issues; manage employee/user accounts, software licenses, and related tools and technologies * Order and maintain inventory of laptops and other equipment for employees. * Configure third party applications to meet security requirements for the IT department and integrate with Entra Identity services. * Perform daily administrative tasks, generate reports, and communicate with relevant departments * Troubleshoot hardware (laptops, monitors, printers, etc.) to isolate and resolve complex issues with minimal supervision * Demonstrate initiative and the ability to work independently with minimal oversight * Maintain and manage service level agreements, security infrastructure, procedures, and policies * Perform other duties and responsibilities as assigned, The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. ## Related Videos - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Delegating the chores of authenticating users to Keycloak](https://www.wearedevelopers.com/videos/1558-delegating-the-chores-of-authenticating-users-to-keycloak) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Get started with securing your cloud-native Java microservices applications](https://www.wearedevelopers.com/videos/123-get-started-with-securing-your-cloud-native-java-microservices-applications) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)