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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technical Engineer - **Company:** Leek Building Society - **Location:** Leek, UK (Remote available) - **Salary:** £38,000.0 - £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Software as a Service, Cloud Computing, Computer Networks, Data Centers, Dynamic Host Configuration Protocol, Desktop Virtualization, Domain Name System (DNS), Identity and Access Management, Subnetting, Network Troubleshooting, Microsoft Software, Windows Servers, Network Architecture, NT File System (NTFS), Windows PowerShell, Azure Active Directory, Microsoft SharePoint, Software Deployment, TCP/IP, Wireless Networks, Computer Networking Systems, Peripherals, HybridCloud, Firewalls (Computer Science), Microsoft InTune, Infrastructure Automation Frameworks, Information Technology, Deployment Automation, Patch Management, Fortinet, Hardware Infrastructure, SQL Server Management Studio (SSMS) - **Published:** August 7, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=eb49260730772d4c ## About the Role * Ability to work effectively as part of a team or on own initiative * Possess excellent time management skills and organisational expertise in order to prioritise workloads to meet deadlines * Excellent verbal and written communication skills, with the confidence to engage professionally with colleagues, stakeholders, suppliers and third-party support partners in person, by telephone and through digital channels. * Strong analytical and problem-solving skills, with a methodical approach to investigation, troubleshooting and root cause analysis. * Results-focused with the ability to balance reactive operational support activities alongside proactive service improvement initiatives. * Excellent organisational and time management skills, with the ability to prioritise multiple incidents, service requests, changes and project deliverables effectively. * Customer-focused with the ability to understand business requirements and provide practical, value-driven technology solutions. * Ability to work independently whilst contributing effectively within a collaborative team environment. * Ability to interpret technical information and communicate complex concepts clearly to both technical and non-technical audiences. * Ability to act as a technical escalation point, providing guidance, mentoring and knowledge sharing to colleagues and junior team members. * Maintains a professional, adaptable and positive approach when working under pressure and managing competing priorities. ## Description The IT Services team provides a central point of engagement for colleagues, business stakeholders and third-party technology partners, delivering secure, reliable and customer-focused IT services across the organisation. The IT Technical Engineer is responsible for the support, administration and continuous improvement of services delivered across on-premises infrastructure, hybrid cloud platforms, Software-as-a-Service (SaaS) solutions and managed data centre environments. The role involves managing incidents, service requests and technical problems in line with agreed service levels, whilst contributing to the planning and implementation of complex technical changes and project activities. The post holder will support the design, configuration and optimisation of enterprise technologies, identifying opportunities for automation, increased resilience, enhanced security and improved user experience. Working collaboratively with internal teams and external service providers, the IT Technical Engineer is expected to champion best practice, embrace continuous improvement and contribute to the delivery of a modern, secure and efficient digital workplace. Engineers are responsible for managing stakeholder expectations, maintaining high standards of customer service and acting as positive ambassadors for the IT Services function at all times., + Providing 3rd line technical support to internal customers, acting as an escalation point for complex incidents and service requests. + Diagnosing and resolving incidents through analysis, investigation, troubleshooting and root cause identification. + Implementing technical changes, fulfilling service requests and supporting release activities in accordance with change management procedures. + Performing proactive system health checks and responding to alerts generated by monitoring and security platforms. + Administering and supporting on-premises, cloud and hybrid infrastructure services. + Supporting endpoint management solutions, including device provisioning, patch management, compliance monitoring and software deployment. + Following documented processes, standards and operational procedures to ensure consistent service delivery. + Managing hardware break/fix activities and coordinating third-party engineers and suppliers where required. + Maintaining accurate technical documentation, knowledge articles and system records. + Identifying opportunities to automate routine operational tasks and improve service efficiency through scripting and modern management tools. + Providing technical support to infrastructure, business and digital transformation projects, contributing to solution evaluation, design and implementation. + Working collaboratively with internal stakeholders and third-party providers to ensure effective delivery of IT services. + Contributing to continual service improvement activities, identifying opportunities to improve the reliability, performance and user experience of IT services. + To carry out any other duties as may reasonably be required, + Microsoft Windows Server 2022/2025 administration, including: + Active Directory + Group Policy + DHCP + DNS + NTFS and Share Permissions + Certificate Services (desirable depending on environment) + Microsoft Entra ID (Azure AD) administration and identity management. + Microsoft 365 administration, including: + Exchange Online + SharePoint Online + OneDrive for Business + Microsoft Teams + Endpoint management technologies, including: + Microsoft Intune + Windows Autopilot + Device compliance and policy management + Software deployment and patch management + Windows 11 configuration, administration and troubleshooting. + Computer networking principles, including: + TCP/IP + Subnetting + DNS + Firewall concepts + Network troubleshooting techniques + Working knowledge of end-user devices, peripherals and modern workplace technologies. + PowerShell scripting and automation. Desirable * + Microsoft Azure administration. + Cisco Meraki networking solutions. + Fortinet firewalls. + Mimecast email security. + Virtual Desktop Infrastructure (VDI), including Parallels or equivalent. + SQL Server administration and troubleshooting. + Cloud-based telephony platforms such as 8x8. + IT automation, orchestration and configuration management tools., + Working within an ITIL-aligned operational support environment, providing 2nd and 3rd line incident, problem and request management. + Able to work to project deadlines and within ticket response and resolution SLAs. + Troubleshooting and resolving complex technical issues across infrastructure, networking, endpoint and Microsoft 365 platforms. + Administering and supporting Microsoft technologies including Active Directory, Entra ID, Microsoft 365 and Windows Server environments. + Working to project deadlines and achieving agreed service level targets (SLAs). + Implementing technical changes within a controlled change management framework. + Producing and maintaining technical documentation, knowledge articles and operational procedures. + Working with third-party suppliers and support partners to resolve incidents and deliver services. + Identifying and implementing service improvements to increase reliability, security or operational efficiency. + Strong customer service and stakeholder management skills, + Managing and supporting endpoint devices using modern management solutions such as Microsoft Intune and Autopilot. + Providing IT services within a regulated environment, ideally financial services + Administering network infrastructure including switches, wireless networks and firewalls. + PowerShell or other scripting technologies for automation and administration. + Participating in infrastructure, migration or digital transformation projects, * Travel to other business locations when required * A Basic DBS check will be undertaken upon an offer of employment. * Working hours are according to a shift pattern: * Monday to Friday 0800 1800 * Saturday 0800 1300 * The need to work beyond these hours is sometimes required to meet business needs or respond to high priority incidents. ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Fireside Chat with Lea](https://www.wearedevelopers.com/videos/551-fireside-chat-with-lea) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)