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# IT Support Engineer (1st / 2nd Line)

- **Company:** EnviroWales Limited
- **Location:** Hoddesdon, UK
- **Experience:** Experienced
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Desktop Environments, Networking Basics, Office365, Software Troubleshooting
- **Published:** August 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=e4f9459212c0867b

## About the Role

* Experience in an IT Support, Helpdesk or Desktop Support role
 * Strong knowledge of Windows desktop environments
 * Experience supporting Microsoft 365 applications
 * Working knowledge of Active Directory / Entra ID
 * Experience with Microsoft Defender or similar endpoint security tooling
 * Basic networking knowledge
 * Strong troubleshooting, communication, and customer service skills
 * Experience supporting multi-site or remote users, * IT support: 2 years (required)

Licence/Certification:

 * Driving License (required)

## Description

I am looking for a hands-on IT Support Engineer to join our team and provide high-quality 1st- and 2nd-line support across a multi-site business.

 * Act as a key point of contact for IT support across the business
 * Troubleshoot and resolve 1st and 2nd line issues
 * Deliver remote and desk-side support in a Microsoft 365 environment
 * Manage user lifecycle processes (joiners, leavers, moves) via Entra ID and M365
 * Support the Microsoft Azure ecosystem, driving improvements and modernisation
 * Maintain documentation and help deliver a high-quality user experience


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