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# Head of IT Operations

- **Company:** Newcold Ltd
- **Location:** Wakefield, UK
- **Experience:** Expert
- **Salary:** £80,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Automated Storage and Retrieval Systems, Cyber Security, Electronic Data Interchange (EDI), Information Technology Operations, Network Architecture, Topdesk, SQL Databases, Virtual Local Area Networks, Wi-Fi Technology, System Availability, Integration Frameworks
- **Published:** August 11, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=ab4aed97fe28fcff

## About the Role

* Strong understanding of WMS/TMS platforms and warehouse automation systems.
 * Experience with SQL or Progress DB troubleshooting and data analysis.
 * Solid grounding in EDI standards, mapping, and integration flows.
 * Good knowledge of network infrastructure, including switching, VLANs, and Wi-Fi.
 * Experience with ITIL processes and service management tooling such as TopDesk.
 * Proven leadership of IT teams within 24/7 operational environments.
 * Strong stakeholder management skills across operations, commercial, and global IT teams.
 * Excellent communication skills, with the ability to translate technical detail into clear business language.
 * Experience working directly with external customers on IT issues and root cause analysis.

## Description

NewCold | Corby and Wakefield (Hybrid), As Head of IT - UK Operations, you will lead and modernise the UK IT function across our automated cold-chain sites, ensuring stable and proactive IT operations while acting as the key link between UK operations and our global IT organisation. Your responsibilities will include:

 * Leading the UK IT team delivering first and second line support across MLS, TMS, MFCS and automation, EDI, infrastructure, and site technology.
 * Ensuring effective 24/7 support coverage, including on-call rota oversight and incident triage standards.
 * Maintaining high availability of critical systems supporting automated cranes, monorails, buffers, and customer integrations.
 * Establishing governance structures, including a UK IT Steering Group and ITIL aligned processes for incident, change, and problem management.
 * Building deeper local technical capability across SQL/Progress DB, EDI integration, automation systems, and networking.
 * Owning infrastructure lifecycle planning, cyber security posture, and disaster recovery testing.
 * Acting as senior IT contact for key UK customers, improving proactive incident communication.
 * Leading, coaching, and developing the UK IT team, introducing skills matrices, PDPs, and succession planning.


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