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# Junior Desktop Support

- **Company:** TEEMA
- **Location:** United States
- **Experience:** Starter
- **Salary:** $52,000.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Network Troubleshooting, Software Deployment
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de01cfc31c5166ed

## About the Role

Do you have experience in Customer communication?, * Basic desktop, peripheral, and OS troubleshooting across Windows and macOS.

 * On-site user support within assigned territory and schedule adherence.
 * Familiarity with IT security policies and data confidentiality practices.
 * Ticketing system usage and accurate status/documentation updates.
 * Asset management with lifecycle tracking of workstations and peripherals.
 * Willingness to learn, pursue growth, and progress toward senior support roles.
 * Basic network issue awareness and ability to escalate complex problems.
 * Hardware/software deployment and workstation configuration assistance.
 * Customer-focused communication; user training and onboarding support.
 * Strong collaboration within a performance-driven team and KPI alignment.

## Description

* Provide first-level desktop and peripheral support to on-site users
 * Diagnose and troubleshoot hardware, software, and network issues
 * Adhere to security policies and protect data confidentiality
 * Document and update ticket statuses in the IT service system
 * Assist in configuration and deployment of workstations and peripherals
 * Participate in continuous learning to advance toward senior support roles
 * Provide on-site support within assigned territory and schedule
 * Escalate complex incidents to appropriate teams with clear context
 * Perform routine system checks and software updates as approved
 * Maintain accurate asset inventory and lifecycle records
 * Collaborate with team to meet performance targets and KPIs
 * Provide user training and onboarding support for basic IT processes


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