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# IT Kundenbetreuer 2nd Level Support

- **Company:** puro Personaldienstleistung GmbH
- **Location:** Stuttgart, Germany
- **Salary:** €43,500.0 - €49,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Information Systems, Issue Tracking Systems, Systems Integration
- **Published:** August 31, 2026
- **Apply:** https://www.xing.com/jobs/stuttgart-it-kundenbetreuer-2nd-level-support-157541484

## About the Role

* eine im IT Bereich abgeschlossene Berufsausbildung, beispielsweise als Fachinformatiker Systemintegration, IT Kundenbetreuer, IT System Elektroniker, IT System Kaufmann, Servicetechniker IT, Informationselektroniker oder erste Berufserfahrung im telefonischen Support
 * Erfahrung mit der Handhabung eines Ticketsystems
 * fundierte Kenntnisse der gängigen Windows-Betriebssysteme
 * solide Kenntnisse im Hardware- und Netzwerkbereich
 * gute Deutsch- und Englischkenntnisse

## Description

* betreuen Anwender vor Ort, telefonisch oder per Remoteaufschaltung bei Anfragen und Problemen
 * führen Analysen von Fehlern durch und erarbeiten Lösungen
 * konfigurieren und installieren Software-Produkte
 * erfassen Lösungswege in einer strukturierten Wissensdatenbank


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