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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CSM - **Company:** LogicMonitor, Inc. - **Location:** Austin, TX, United States - **Experience:** Expert - **Salary:** $76,650.0 - $96,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, Macintosh Computers, Software as a Service, Cloud Computing, Information Systems, Computer Networks, Monitoring of Systems, Network Monitoring, Cadence Virtuoso, Computer Network Operations, Information Technology - **Published:** August 2, 2026 - **Apply:** https://www.careerbuilder.com/job-details/enterprise-customer-success-manager-austin-tx--9110eae8-3e49-4d6d-8d72-65c01ede818f ## About the Role * Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems * 5+ years' experience in account management, customer success, customer support, or technical product training and value articulation with a preference at a SaaS company (IT) * Intermediate-level knowledge of IT infrastructure key concepts (Windows/Mac, cloud computing, networking, and infrastructure monitoring) * Experienced in stepping into unfamiliar situations, de-escalating critical issues, ensuring clients are positioned for success with minimal managerial support * Experience in developing all-inclusive success plans to help drive LM alignment with customer's overall business objectives * The ability to work in a fast-paced dynamic environment during tremendous growth * Willingness to travel 1-2 times per quarter, Apple Macs, Artificial Intelligence (AI), Best Practices, Billing, Cadence, Cloud Computing, Coaching, Communication Skills, Computer Networks, Computer Science, Consulting, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Diversity, Identify Issues, Information Technology & Information Systems, Microsoft Windows Operating System, Network Monitoring, Network Operations Center, Onboarding, Professional Services, Referenceable Customers, Resolve Customer Issues, Risk, Sales Closing Skills, Sales Management, Software as a Service (SaaS), Team Player, Technical Support, Time Management, Training/Teaching, Webinar, Willing to Travel ## Description The Customer Success Manager is responsible for the product and partnership success of the LogicMonitor customer. Through collaboration, you will coach customers to achieve their business goals and maximize value from their investment in the LogicMonitor platform. You will interact with customers regularly to build relationships, drive adoption, provide awareness to all available LogicMonitor resources, ensure on-time subscription renewals, and uncover growth opportunities. The CSM is responsible for all aspects of client account success, including training, on-boarding, adoption, retention, growth and advocacy. The CSM is the primary point of contact for escalations and is responsible for working in tandem with a team of Account Owners, Executives, and other cross-functional teams, focused on helping our customers achieve their business goals. Here's a closer look at this key role: * Adoption * Assist accounts through defined implementation and on boarding process * Provide initial basic training to new accounts * Consult during the on-boarding process as to best practices and ensure clients receive value from LogicMonitor during the first 90 days * Shepherd clients through professional services engagements ensuring their active participation and timely completion of all projects * Formulate ongoing meeting cadence with each assigned account * Become the customer's trusted advisor, and advocate inside of LogicMonitor * Retention * Engage in prescribed proactive activities, meeting quarterly objectives * Understand data center infrastructure technology, and effectively articulate infrastructure and monitoring strategies * Identify possible issues inside of your account base, and assist accordingly * Identify proactive opportunities to work with and provide "value" to your customers * Address customer experience issues prior to the issues creating a churn risk * Constantly assess "health checks" for your customers to drive satisfaction, adoption, retention, and reduce churn * Work with Technical Support to understand your customer's issue, and assist as an escalation point of contact * Provide constant-availability to your customer set during critical situations and outages * Conduct regular business reviews within your accounts showcasing LogicMonitor's value and learning about clients goals and challenges * Encourage customer participation in LogicMonitor initiatives. (example: Webinars, Roadshows, Product Feedback) * Expansion * Coordinate with sales account executives to ensure the growth and expansion of your accounts * Identify growth opportunities within your accounts and forward leads to account executive counterpart * Articulate growth plans, expectations, and successes * Grow and expand the long term growth pipeline within your accounts by understanding your customer's monitoring strategy and needs * Work with LogicMonitor's Solution Architects to determine appropriate services products for deployments and maintenance * Work with the billing team to assist with the remediation of past due balances ## Related Videos - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [ Your Code Is the Sales Team Now](https://www.wearedevelopers.com/videos/100327-your-code-is-the-sales-team-now) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Command and Conquer: How we let an LLM control our Software](https://www.wearedevelopers.com/videos/2056-command-and-conquer-how-we-let-an-llm-control-our-software) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)