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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** The Christian Missionary Alliance - **Location:** Reynoldsburg, OH, United States - **Salary:** $55,000.0 - $63,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Desktop Computing, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Print Servers, Microsoft PowerPoint, Software Engineering, Backup and Restore, Wi-Fi Technology, Software Licensing, Network Routers, Software Repository, Computer Network Technologies, ServiceNow IT Service Management, Firewalls (Computer Science), Computer Equipment, Information Technology, User Accounts - **Published:** August 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1fcc93c5aa712013 ## About the Role * Associate degree in a technology-related field required * IT certifications preferred and considered an asset * Bachelor's degree preferred ## Description The Christian and Missionary Alliance (C&MA) is seeking a Technical Support Specialist. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Director for IT Services and is responsible for providing Help Desk support and assisting with IT projects for the National Office (N.O.). In the performance of these duties, this position will support the overall mission of the C&MA as described below., * Provides intermediate to advanced IT Help Desk support, utilizing strong technical expertise and exceptional customer service skills * Troubleshoots and resolves hardware and software issues for Windows and macOS computers * Installs, configures, maintains, and supports computer hardware and software * Processes IT-related purchases in accordance with established departmental standards and procedures * Tracks and maintains IT assets, including computer hardware, mobile devices, software licenses, warranties, and service contracts, within the IT asset management system * Assists with the deployment, tracking, support, and lifecycle management of company-issued mobile devices * Maintains an organized IT Help Desk software repository * Maintains an organized IT Help Desk workspace, lab, and storage area * Documents project updates and communicate progress through the IT ticketing system, ensuring timely and effective customer communication * Develops and maintains technical documentation, user guides, and training materials for IT systems and software * Creates, maintains, and manages user accounts, groups, and computer objects within Microsoft Active Directory * Collaborate with System Administrators and other IT team members to support infrastructure, systems, and organizational initiatives * Assists with vendor relationships, procurement activities, and contract negotiations as assigned * Delivers technology orientation and end-user training for new National Office employees, both onsite and remotely * Provides technical support for General Council and other organizational events as assigned * Occasional travel and after-hours or weekend support may be required General Responsibilities: * Resolves end-user technical issues and completes assigned IT projects and tasks * Adheres to Help Desk procedures and service level agreements (SLAs) * Maintains accurate IT records and documentation * Assists with IT training sessions and user education * Pursues ongoing professional development in emerging technologies and technical best practices * Completes at least one approved IT continuing education or certification opportunity annually, as directed by the Director for IT Services * Demonstrates working knowledge of cybersecurity principles, including endpoint security, access control, data protection, and encryption * Possesses general knowledge of networking technologies, including Wi-Fi, LAN, VPN, switches, routers, firewalls, print servers, and backup systems * Maintains a working knowledge of video conferencing platforms and meeting room technologies * Maintains proficiency in the following: + Windows 10 and 11 + Current and recent macOS versions + Microsoft 365 and Microsoft Office applications (Outlook, Word, Excel, PowerPoint) + Microsoft Active Directory (Users and Groups) ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Just-in-time Compilation in JVM](https://www.wearedevelopers.com/videos/240-just-in-time-compilation-in-jvm) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Talk to the Duck - Secrets of the Debugging Masters](https://www.wearedevelopers.com/videos/470-talk-to-the-duck-secrets-of-the-debugging-masters) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)