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# Automotive Tech Support Specialist

- **Company:** Manpower
- **Location:** Santa Paula, CA, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Databases, Computer Literacy, Electronic Mailing, PC Tools, Issue Tracking Systems, Microsoft Office, Web Applications
- **Published:** August 2, 2026
- **Apply:** https://dejobs.org/x/x/EF0E948C731941AEB6D5F1173B56B089/job/

## About the Role

* 2+ years' experience in Customer Service, Order Processing, or related field

 * Strong PC skills including MS Office (Word, Excel, Outlook) and web-based and Windows-based software and databases, and general internet use.

 * Must be able to accurately type between 45 and 60 WPM.

 * Must be proficient in English written and communication skills

 * Strong working knowledge of ERP systems

 * Strong working knowledge of customer service ticketing systems

 * String working knowledge or CRM systems

## Description

Keeping customers happy is a critical part of any strategy for business growth. Central to that effort are our new management team and our frontline T1 - Parts and Technical Support Specialists who have the essential skills to actively and empathetically listen to customers when they relay issues and develop creative solutions to assist them and answer their questions., * Be comfortable communicating over the phone, through email, chat, video, and in person.

 * Communicate with customers and help explain how to perform recommended steps to solve their problems or answer their questions.

 * Be an effective multi-tasker using a combination of communication methods at the same time.

 * Answer incoming calls, e-mails, and chats in a fast and efficient manner in support of customers and sales teams.

 * Complete and maintain a set number of average service tickets completed per day.

 * Monitor customer situational requests and resolutions using the ticketing system and be aware of escalated issues.

 * Requires exceptional data entry skills with abilities to process large amounts of information accurately and in a timely manner.

 * Enter orders into the company ERP system.


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