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# Customer Solutions Architect

- **Company:** Sysdig, Inc.
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Microsoft Azure, Software as a Service, Cloud Computing, Linux, Scripting, Spring Cloud, Kubernetes, Terraform, Devsecops
- **Published:** August 5, 2026
- **Apply:** https://www.jobleads.com/es/job/e749488bce2ca4aedf67db86df4087ae5

## About the Role

* 7+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
 * Proven experience managing enterprise customer relationships and navigating complex organizations
 * Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
 * Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
 * Experience with scripting and API integration to support and troubleshoot technical solutions
 * Demonstrated success driving measurable customer outcomes and leading executive-level engagements
 * Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
 * Experience managing issues, performing root cause analysis, and driving resolution
 * Excellent communication, presentation, and stakeholder-management skills
 * Background in cybersecurity or DevSecOps is a strong plus, * A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
 * One or more of CKAD / CKA / CKS certifications
 * Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
 * Self-motivated, proactive, and adaptable - comfortable navigating fast-paced, evolving environments
 * Strong empathy, patience, and a genuine passion for working with customers
 * Curiosity and comfort operating across both technical and business domains
 * Coachability and a team-oriented, collaborative, learning-driven attitude
 * Experience working with Sysdig and/or Falco is a plus

## Description

* Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers - building trust from engineers to the C-suite
 * Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
 * Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
 * Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
 * Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
 * Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
 * Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
 * Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
 * Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
 * Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
 * Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement


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