> Markdown version of [/jobs/ext/2427952-desktop-support-iv-professional](https://www.wearedevelopers.com/jobs/ext/2427952-desktop-support-iv-professional). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support IV professional - **Company:** CareerCircle - **Location:** Madison, WI, United States (Remote available) - **Experience:** Experienced - **Salary:** $52,000.0 - $60,320.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Application Packaging, Learning Management Systems, Desktop Computing, System Center Configuration Manager, Windows PowerShell, Software Troubleshooting, Information Technology, Patch Management, Gsuite, 3-tier Architectures - **Published:** August 18, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/wi/madison/bb24226a-b10b-4aae-a6cc-4ad73d08c237 ## About the Role We are seeking an experienced Desktop Support IV professional to provide Tier 3 technical support in a large-scale enterprise environment supporting thousands of users and devices. This role requires strong troubleshooting skills, the ability to balance project work with daily support activities, and excellent customer communication skills., * 5+ years of Tier 3 desktop support experience * 5+ years supporting and maintaining workstation operating systems * 5+ years of incident and service request management experience * 5+ years of customer-facing technical support experience with strong written and verbal communication skills * Experience supporting workstation hardware and software in a large enterprise environment Preferred Experience * 2-5+ years supporting printers, scanners, and other peripheral devices * Experience assisting with IT projects and implementations * PowerShell scripting * Active Directory administration * Windows 11 support and troubleshooting Nice-to-Have Skills * Application packaging and deployment using tools such as SCCM, Ivanti, or similar solutions * Operating system imaging and deployment * Patch management * Group Policy (GPO) administration * Google Workspace support * Learning Management System (LMS) support Technical Environment * Windows 11 * Active Directory * Hardware and software troubleshooting * PowerShell * Enterprise desktop support tools * Imaging and deployment solutions, * Thrives in a large enterprise environment * Can effectively multitask between project work and support tickets * Possesses strong troubleshooting and analytical skills * Communicates professionally with both technical and non-technical users * Works well independently and as part of a collaborative team, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Operations Multitasking System Imaging Desktop Support Technical Support Peripheral Devices Business Valuation Packaging And Labeling Full Stack Development Artificial Intelligence Business Transformation Tier 3 Technical Support Service Request Management Learning Management Systems Verbal Communication Skills Troubleshooting (Problem Solving) Customer Communications Management, * Provide Tier 3 support and maintenance for workstation hardware and software * Support and maintain Windows operating systems for end-user workstations * Troubleshoot and support peripheral devices, including printers and scanners * Manage incidents and service requests while meeting service expectations * Serve as a technical resource on IT projects and initiatives * Collaborate with a team of technicians while also working independently * Deliver professional written and verbal support to end users ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Blueprints for Success: Steering a Global Data & AI Architecture](https://www.wearedevelopers.com/videos/1577-blueprints-for-success-steering-a-global-data-ai-architecture) - [Kubernetes dev is fun, but setup and ops isn't! 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