> Markdown version of [/jobs/ext/2427972-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2427972-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Merrill, WI, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, IMac, Computing Platforms, Issue Tracking Systems, Inventory Management Software, Microsoft Office, Networking Basics, Tablet Computers, Information Technology, Laptops - **Published:** August 25, 2026 - **Apply:** https://www.dice.com/job-detail/2477d418-f0a4-426b-bc54-c8d7f9f8961b ## About the Role * 3+ years of experience supporting endpoint computing environments. * Experience in the insurance industry is a plus, but not required. Education * Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered. Technical Skills & Knowledge * Strong knowledge of Microsoft Office and Windows-based environments. * Experience with endpoint support, PC administration, and device troubleshooting. * Understanding of IT asset management processes, methodologies, and tools. * Familiarity with service request management and issue tracking systems. * Knowledge of networking fundamentals and end-user computing technologies. Professional Skills * Excellent problem-solving and troubleshooting abilities. * Strong verbal and written communication skills. * Ability to adapt quickly in a fast-paced environment. * Strong collaboration and teamwork skills. * Proactive approach to issue resolution and customer support. * Ability to prioritize tasks, manage action plans, and handle multiple requests effectively. * Strong knowledge-sharing and technical advising skills. * Systems-thinking mindset with a focus on delivering practical solutions. Additional Information * This role requires extensive interaction with end users, including support during time-sensitive or high-pressure situations. * Successful candidates must be able to work independently after onboarding while maintaining strong collaboration with IT colleagues. * A comprehensive training and onboarding period is provided, with most employees reaching a high level of independence within six months., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support for end users across a dynamic IT environment. This role is responsible for troubleshooting hardware and software issues, fulfilling service requests, supporting device deployments and changes, and maintaining IT asset inventory. The ideal candidate combines strong technical expertise with excellent communication skills and a commitment to delivering exceptional customer service., * Provide end-user break/fix support by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. * Track, document, and communicate the status and resolution of technical incidents and service requests. * Support installations, moves, additions, and changes (IMAC) for end-user technology environments. * Deliver Tier 2 technical support for a variety of devices, including desktops, laptops, tablets, printers, and other peripheral equipment. * Assist with IT asset management processes, including inventory tracking, device lifecycle management, and equipment deployment. * Collaborate with other IT team members to ensure timely issue resolution and continuous service improvement. * Prioritize and escalate issues appropriately to minimize business impact. * Provide technical guidance and support to end users in a professional and customer-centric manner. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)