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# Cisco Certified Network Associate

- **Company:** CareerCircle
- **Location:** Raleigh, NC, United States (Remote available)
- **Experience:** Starter
- **Salary:** $32,240.0
- **Contract:** Temporary contract
- **Skills:** Adobe Analytics, Microsoft Excel, Microsoft Windows, Active Directory, Artificial Intelligence, Microsoft Outlook, Communications Protocols, CompTIA Network+, CompTIA Security+, Cyber Security, ControlNet, Serialization, Dynamic Host Configuration Protocol, DeviceNet, VMware ESX Servers, Microsoft Office, Reliability Engineering, SAP (Applications), Software Deployment, Software Engineering, Wireshark, Enterprise Software Applications, ServiceNow IT Service Management, Control Structures, Information Technology, Process Control Systems, Smartgrid, Cisco, User Administration, Servicenow
- **Published:** August 4, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/nc/raleigh/35071af1-ffe7-496e-a382-48ce4164e393

## About the Role

Leadership
CompTIA A+
Positivity
Smart Grid
Multitasking
Communication
Detail Oriented
Professionalism
Problem Solving
Customer Service
Managed Services, * AA or some sort of completed education in Computer Science or related IT field

 * obtained 2 Certifications in A+, Sec+, Net+ or CCNA

*$1.00 differential upon conversion, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Microsoft Excel
Customer Service
Microsoft Office
Microsoft Outlook
Emergency Procedures
Organizational Skills
Intellectual Curiosity, Durham, NC*On-Site

Biology
Asepsis
Chemistry
Operations
Innovation
Investigation
Biotechnology
Aseptic Processing
Visual Inspections
Root Cause Analysis
Bioprocess Engineering
Verbal Communication Skills
Good Manufacturing Practices
Troubleshooting (Problem Solving)
Product And Manufacturing Information
Current Good Manufacturing Practices (cGMPS), Curiosity
Actuators
DeviceNet
Wireshark
Operations
Management
Automation
Mentorship
Innovation
ServiceNow
Immunology
ControlNet
Supply Chain
Communication
Commissioning
Control Loops
Serialization
Change Control
Cyber Security
Prioritization
Quick Learning
Job Evaluation
Pharmaceuticals
Time Management
Problem Solving
Instrumentation
Active Directory
SAP Applications
Electrical Wiring
Creative Thinking
VMware ESX Servers
Infectious Diseases
Smart Manufacturing
Willingness To Learn
Production Equipment
Laboratory Automation
Predictive Maintenance
Industrial Engineering
Capability Development
Reliability Engineering
Artificial Intelligence
Technical Documentation
Communications Protocols
Authorization (Computing)
Industrial Control Systems
Industrial Instrumentation
Verbal Communication Skills
Good Manufacturing Practices
Medical History Documentation
Programmable Logic Controllers
Enterprise Application Software
Overall Equipment Effectiveness
Manufacturing Execution System (MES)
Dynamic Host Configuration Protocol (DHCP)

## Description

Business Metrics
CompTIA Network+
Technical Issues
Operating Systems
Help Desk Support
Quality Assurance
CompTIA Security+
Account Management
Performance Metric
Business Valuation
Microsoft Windows 10
Software Installation
Full Stack Development
Artificial Intelligence
Business Transformation
Hardware Troubleshooting
Customer Complaint Resolution
Troubleshooting (Problem Solving)
Cisco Certified Network Associate, The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed.

 * Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting

 * Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management

 * Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement

 * Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions

 * Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues

 * Strong problem-solving skills and attention to detail including multi-tasking

 * Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude.

 * Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned

Skills

Support, Windows 10, Install

Top Skills Details

Support,Windows 10,Install

Additional Skills & Qualifications

 * 6 weeks training - Missing more than 1 day can lead to a drop in the program. (internally, will review on a case by case basis)

 * First 30 days on the floor - first out for any reason will lead to a final warning with or without a doctor's note. Providing a note will count as one instance instead of multiple days of absence. (consider this one pass in the first 30 days)

 * Planned days off, in advance, would need approval.

 * Second time out while on a warning can lead to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case basis.

 * NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy.

 * After 30 days we will start to measure attendance compliance. This score can not reach below 92.5% meaning you must be at work 92

Assigned schedules will be working 2nd shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun.


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