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# Desktop Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Beloit, WI, United States (Remote available)
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Networking Basics, Connectivity Problems, Information Technology
- **Published:** August 11, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3351764502&tx=IT8376TYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

Required

 * Strong troubleshooting and problem-solving skills.
 * Ability to work in a fast-paced support environment.
 * Excellent communication and customer service skills.
 * Reliable attendance and strong work ethic.
 * Ability to follow procedures while also thinking independently.
 * Basic understanding of IT support concepts and technologies.

Preferred

 * Help Desk or Service Desk experience.
 * Experience with:
 * Active Directory
 * Windows troubleshooting
 * Printer support
 * Basic networking concepts
 * IT certifications, technical education, or a degree in Information Technology, Computer Science, or a related field.

## Description

Our client is seeking Service Desk Analysts to join their IT Support team and help address a growing backlog of support requests. This role is ideal for recent graduates looking to start their IT career or candidates with prior help desk/service desk experience. The team is looking for reliable, customer-focused

professionals who can think critically, follow established processes, and provide quality technical support beyond simply reading from a script.

Work Environment

 * Hybrid schedule preferred:
 * Onsite: Monday, Tuesday, Thursday
 * Remote: Wednesday, Friday
 * 100% remote may be considered for strong candidates if local talent is limited.
 * During training, candidates will be expected to work onsite 5 days per week., * Provide Tier 1 technical support via phone.
 * Troubleshoot and resolve a variety of end-user technology issues.
 * Escalate issues and collaborate with Tier 2 support teams when necessary.
 * Reset Active Directory passwords and assist with account support.
 * Troubleshoot printer issues and connectivity problems.
 * Investigate basic network-related issues, including switch outages.
 * Support desktop, laptop, and general PC troubleshooting.
 * Document resolutions and create knowledge base articles when solutions are not already documented.
 * Deliver excellent customer service while handling a high volume of support requests.


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