> Markdown version of [/jobs/ext/2428012-regional-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2428012-regional-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Regional IT Support Analyst - **Company:** CareerCircle - **Location:** Alsip, IL, United States - **Experience:** Expert - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Macintosh Computers, Apple IOS, Apple Mac Systems, JIRA, Collaborative Software, Dynamic Host Configuration Protocol, Common Desktop Environments, Executive Information Systems, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office, System Center Configuration Manager, Virtual Desktops, Remote Access Technology, Software Deployment, TCP/IP, Windows Phone, Microsoft InTune, Information Technology, Casper Suite, Operational Systems, Servicenow, Unified Endpoint Management, User Accounts - **Published:** August 12, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/il/alsip/d757c0e8-ecc3-4c8e-8271-010964e2f8b3 ## About the Role * 5+ years of IT hardware and software support experience * Strong customer service and end-user support experience * Experience with ServiceNow or similar ITSM platforms * Microsoft device provisioning and software deployment experience * Professional communication, documentation, and follow-up skills * Experience managing IT equipment lifecycle and asset inventory * Ability to support executive users and high-priority incidents Preferred Skills: * Workstation imaging experience * SCCM administration/support experience * Microsoft Intune experience * Mobile Device Management (MDM) experience * Experience supporting geographically dispersed teams * Ability to work across multiple time zones Must-Haves: * 5+ years of IT support experience * ServiceNow or equivalent ITSM tool experience * Microsoft endpoint/device deployment experience * Strong troubleshooting and customer-facing skills * Onsite support experience Nice-to-Haves: * SCCM * Intune * MDM solutions * Executive support experience * Boardroom/AV support experience * Agricultural or manufacturing industry experience Skills Support, Troubleshooting, Customer service, Desktop, Active directory, Technical support, Service desk, Servicenow, sccm, Application support, Hardware, Office 365, Windows, Phone support, Mac Top Skills Details Support,Troubleshooting,Customer service,Desktop,Active directory,Technical support,Service desk,Servicenow,sccm,Application support,Hardware ## Description Leadership ServiceNow, Coordinating Virtual Teams Microsoft 365 Windows Phone Prioritization Customer Service Active Directory Asset Management Endpoint Devices Technical Support IT Infrastructure Business Valuation Service Management IT Asset Management Software Deployment Lifecycle Management IT Service Management Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management End-User Training And Support Executive Information Systems Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), Our Client is seeking a Regional IT Support Analyst to provide hands-on end user support across North America. This role will serve as the primary point of contact for end-user computing support, device provisioning, onboarding/offboarding, hardware lifecycle management, executive support, boardroom technology, and IT asset management. The analyst will also assist with major incident resolution, vendor coordination, and IT infrastructure changes., * Provide Tier 1/Tier 2 end-user hardware and software support * Deliver white-glove support to executive leadership and boardroom environments * Manage device provisioning, deployment, onboarding, and offboarding activities * Maintain IT hardware inventory, stockrooms, loaner devices, and spare equipment * Coordinate vendor and third-party support for onsite services * Support incident, request, and asset management through ServiceNow or equivalent ITSM platforms * Serve as the regional escalation point for urgent technology issues * Assist with telephony, printers, laptops, desktops, and other end-user technologies * Support local infrastructure changes and coordinate with infrastructure teams * Assist Lab and Operational Technology (OT) teams with isolated/offline equipment needs * Attend service management meetings and prioritize regional IT support activities, Leadership Management Communication Microsoft 365 User Accounts Desktop Support Customer Service Technical Support Device Management Business Valuation Full Stack Development Artificial Intelligence Business Transformation End-User Training And Support Troubleshooting (Problem Solving) +0 Google IT Support IT Support Analyst TEKsystems Alsip, IL*On-Site Operations Leadership ServiceNow Coordinating Virtual Teams Microsoft 365 Windows Phone Prioritization Customer Service Active Directory Asset Management Endpoint Devices Technical Support IT Infrastructure Business Valuation Service Management IT Asset Management Software Deployment Lifecycle Management IT Service Management Full Stack Development Artificial Intelligence Business Transformation Mobile Device Management End-User Training And Support Executive Information Systems Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0 Desktop Support Technician TEKsystems Oakbrook Terrace, IL*Hybrid JIRA Jamf Mac OS TCP/IP Apple IOS Operations Leadership ServiceNow CompTIA A+ Communication Microsoft 365 Problem Solving Desktop Support Customer Service Active Directory Virtual Desktops Operating Systems Technical Support Help Desk Support Microsoft Windows Business Valuation Service Management Endpoint Management Lifecycle Management IT Service Management Remote Access Systems Full Stack Development Collaborative Software Artificial Intelligence Network Troubleshooting Business Transformation Remote Technical Support Common Desktop Environments Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software) +0 ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)