> Markdown version of [/jobs/ext/2428039-engineer-network-operations](https://www.wearedevelopers.com/jobs/ext/2428039-engineer-network-operations). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Engineer, Network Operations - **Company:** Intercontinental Exchange - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $72,000.0 - $84,000.0 - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, Network Analysis, Computer Networks, Multi-protocol Systems, Multicasting, Network Architecture, Routing, Network Service, Open Shortest Path First (OSPF), TCP/IP, Computer Network Operations, Juniper, Network Support, Cisco - **Published:** August 2, 2026 - **Apply:** https://dejobs.org/x/x/3C28E919E7B64973AF84517E909F4D6B/job/ ## About the Role * The candidate will ideally have a Bachelor's degree with 3+ years of relevant experience or 6+ years in lieu of educational credentials * Certification at or above the Juniper JNCIS is preferred, although an equivalent Cisco CCNP certification is acceptable * Experience with routing protocols and concepts (OSPF, BGP, MPLS, Traffic Engineering, etc) * Solid knowledge and inner-workings of TCP/IP, Layer 2 and 3 switching * Knowledge and Experience with multicast troubleshooting in a switch/routed network is preferred * Position requires superior customer service skills * Ability to work in a team oriented environment is essential * Perform monitoring for new events to open incidents * Perform all levels of routine network analysis * Coordinate hot hands and other activities with vendors * Interact with advanced level engineering support * Develop and propose solutions for the knowledge base * Solid understanding of multicast and troubleshooting techniques * Working knowledge of how to use management tools * Weekend and off hours support is required ## Description Network Operations provides 24x7 support for the organization's global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with customers and peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues., * Incident Management * Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary. * Problem Management * Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service. * Operational Readiness for New Services * Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it's dependencies, and the staff is capable of performing established recovery procedures. * Change Management Planning and Configuration Implementation * Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. * Service Requests, Network Maintenance, and Operational Support * Executing requests for analysis or support. Representing Network Operations' strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. * Process Improvement * Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Steps to Get a Software Engineer Internship](https://www.wearedevelopers.com/magazine/160-steps-to-get-a-software-engineer-internship) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)