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# IT Support Technician - Derry/Londonderry

- **Company:** FinTrU LTD
- **Location:** Londonderry, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Software, Microsoft SharePoint, Microsoft InTune, User Accounts
- **Published:** August 10, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=d30579a31a91733f

## About the Role

We welcome applications from candidates who are early in their IT careers. To be considered, candidates should be able to demonstrate at least one of the following:

 * Previous experience in IT support, service desk or helpdesk environment

 * An IT-related qualification, apprenticeship or certification

 * Demonstrable hands-on experience with Microsoft technologies through projects, study or practical application

In addition, candidates must possess strong communication skills, a customer-focused approach and a genuine desire to build a career in IT.

Desirable Experience:

 * Exposure to Microsoft 365 technologies such as Azure, Intune, Exchange, SharePoint or Teams

 * Awareness of IT Service Management concepts such as Incident Management and Asset Management

 * Experience using ticketing or service desk tools

 * Previous customer-facing support experience

You should be able to demonstrate the following skills:

 * Genuine interest in IT and technology

 * Strong communication and customer service skills

 * Positive attitude and willingness to learn

 * Ability to troubleshoot and solve problems

 * Good organizational skills and attention to detail

 * Comfortable working independently and as part of a team

## Description

We are looking for a motivated IT Support Technician. This is an excellent entry-level opportunity for someone early in their IT career who is keen to develop their technical skills in a supportive environment. As the first point of contact for colleagues requiring technical assistance, you will help deliver a high-quality IT support service across the business., * Provide first-line technical support to colleagues across the business

 * Set up and maintain user accounts and access permissions

 * Support device deployment and management using Microsoft technologies

 * Resolve service desk incidents and requests in line with agreed processes

 * Provide on-site support for hardware, software and meeting room technology

 * Escalate complex issues to senior team members where required

 * Assist with routine infrastructure checks and maintenance activities

 * Deliver excellent customer service and ensure a positive user experience


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