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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** TEAM Inc. - **Location:** Gateshead, UK (Remote available) - **Salary:** £35,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Networks, Identity and Access Management, Information Technology Operations, Windows PowerShell, Azure Active Directory, Office365, Information Technology - **Published:** August 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=afe974a08108ab8d ## About the Role Essential * Demonstrable experience with hands-on desktop support, both on-site and remote * Proven experience managing and actioning service requests in a timely manner * Proficiency administering Microsoft 365 implementations * Ability to effectively identify, review, manage and prioritise multiple work items in a fast-paced environment * Self-starting and comfortable working without close direction - spotting what needs doing and getting on with it Desirable * Understanding of core security fundamentals and effective security review of IT assets * Familiarity with PowerShell for queries and scripts (advantageous, not essential) * Understanding of IT networks in an office environment and effective review of communication between hardware and systems (advantageous, not essential) * Strong communication skills ## Description As IT Support Technician, you'll keep the people, devices and systems behind a fast-moving business running day to day - from setting up workstations and supporting Microsoft 365 to managing identity and access and being the first port of call when something breaks. You'll report to the IT Operations and Business Technology Lead within Operations, balancing hands-on support and ticket resolution with the improvement work that keeps our systems secure, well-documented and ready to scale. You'll also take personal responsibility for working within our security and GDPR obligations - protecting team and member data, keeping our systems and interfaces secure, and handling personal information correctly in everything you touch. Responsibilities * Own incidents and service requests end to end - raising, troubleshooting and resolving them independently and with prompt response * Keep stakeholders updated daily on outstanding work items and progress * Install, configure and troubleshoot both Apple and Microsoft-based workstations, Microsoft 365 applications, both on-site and remotely * Administer and review identity and access management in Microsoft Entra * Administer and support the business's tool platforms, covering both users and configuration * Maintain IT infrastructure and assets so every device is up to date, secure and working as expected - including stock and inventory of laptops, desktops, monitors and mobile devices * Monitor and improve asset and policy management across the infrastructure * Review and uphold security best practice across the business * Identify and deliver improvements across systems and processes, and document them clearly for both technical colleagues and non-technical internal customers * Get stuck into core business projects alongside the wider IT team - sharing what you know and picking up new skills as we grow ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Distributed search under the hood](https://www.wearedevelopers.com/videos/256-distributed-search-under-the-hood) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Trends, Challenges and Best Practices for AI at the Edge](https://www.wearedevelopers.com/videos/630-trends-challenges-and-best-practices-for-ai-at-the-edge) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)