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# End User Support / Desktop Support Engineer

- **Company:** Kovan Technology Solutions
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** User Authentication, Microsoft Azure, BitLocker Drive Encryption, Microsoft Outlook, Multi-Factor Authentication, Azure Active Directory, Software Deployment, Software Troubleshooting, Indexer, Microsoft InTune, Information Technology, Deployment Automation, Unified Endpoint Management
- **Published:** August 12, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=1a1809b13cb7c86c

## About the Role

On-demand support on Monday & Friday
Experience: 7+ Years

Focus: White-Glove / VIP Support

We are looking for top-tier End User Support / End User Services Engineers with strong experience in VIP/white-glove support, excellent customer s

ervice, communication, and stakeholder management skills.
Required Technical Skills:

 * Trading Application S
 * upport - Trading platforms, market data tools, incident triage, latency & performance troubleshooting
 * AV/VC Support - Microsoft Teams, multi-monitor setups, cameras, microphones, docking stations
 * Microsoft Endpoint Management - Intune, Autopilot, device compliance, policies & application deployment
 * Azure / Microsoft Entra ID - Authentication, MFA, Conditional Access, device identity
 * Office 365 - Outlook, Teams, OneDrive, profiles, indexing, add-ins & connectivity
 * Windows 10/11 Administration - Drivers, profiles, performance, BitLocker & printing
 * Mobile Device Management - Apple Business Manager, DEP, iOS & MDM onboarding

Non-Negotiable Requirements:

 * Experience supporting traders in front-office / high-pressure environments
 * Strong white-glove / concierge support experience for VIP executives and senior stakeholders
 * Bachelor's Degree in Computer Science or equivalent experience
 * Local to London and available for Tuesday-Thursday onsite support
 * Strong customer-first mindset with excellent communication skills



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