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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior ICT Infrastructure Analyst - **Company:** Kennedy Recruitment - **Location:** Belfast, UK - **Experience:** Expert - **Salary:** £41,184.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Information Systems, Disaster Recovery, Microsoft Exchange Server, Hyper-V, Microsoft Office, Microsoft Software, Windows Servers, Network Architecture, Network Administration, Remote Access Technology, Smart Devices, TCP/IP, Transmission Control Protocol (TCP), Network Routers, Delivery Pipeline, Firewalls (Computer Science), Information Technology - **Published:** August 12, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=6e41809daad1abe8 ## About the Role Are you an experienced ICT professional with a strong background in infrastructure support, server and network management and cyber security? Do you have experience working with Microsoft Windows Server, Azure, Active Directory, Microsoft 365 and TCP/IP networks? If so, we'd love to hear from you!, * Hold an HND in Computing or another discipline relevant to Information & Communications Technology, with at least 50% computing content*. AND * Have at least 1 year's experience working in a challenging Infrastructure Support or Service Desk environment. OR * Have at least 3 years' experience working in a challenging Infrastructure Support or Service Desk environment**. *Only those courses with a computing content of 50% or more will be considered, and applicants must give full details of how the content of the course meets this requirement. **Experience gained as part of a work placement may be included. Applicants must demonstrate at least 1 year's experience in one or more of the following areas: * Managing Microsoft Windows Server 2012 (or later) operating systems within a Windows Hyper-V 2019 environment, together with Microsoft Exchange 2016 (or later), on-premises email, Microsoft Office 365 and Microsoft Azure environments. * Experience using Microsoft Defender and Sentinel. Supporting and administering TCP/IP-based networks, including experience with at least two of the following: * Remote access equipment. * Firewalls. * Switches. * Routers. Applicants must also demonstrate: * The ability to analyse business requirements and develop logical solutions that meet customer needs, while proactively identifying opportunities to improve work processes and service delivery. * Strong interpersonal and oral and written communication skills, with the ability to explain technical computer concepts clearly to non-technical customers. * The ability to plan and organise a varied, demanding and unpredictable workload, delivering high-quality work in accordance with ICT standards and best practice. * The ability to work effectively as part of a team, managing and influencing people and resources to achieve agreed plans and objectives. ## Description * Provide technical support and advice to customers, responding to enquiries in person, by telephone and email. * Diagnose and resolve technical issues effectively and efficiently, following up with customers to ensure issues are fully resolved. * Classify and prioritise technical problems, documenting causes and implementing appropriate remedies and preventative measures. * Identify and analyse wider technical and systems issues, working with internal and external specialists to develop appropriate solutions where required. * Patch, update and maintain Microsoft Windows Server operating systems within a Windows Hyper-V 2019 environment, ensuring appropriate security measures are implemented. * Support and manage services within the Microsoft Azure cloud environment. * Support the delivery of in-house applications using Microsoft technologies, including DevOps pipelines and Company Portal. * Manage and configure TCP/IP network equipment, including switches and other network infrastructure. * Manage and maintain on-premises Microsoft Exchange 2016 (or later) and cloud-based Microsoft Office 365 email systems, including mailboxes, mailbox permissions and distribution lists. * Manage and maintain Microsoft Active Directory and Microsoft cloud identity services. * Investigate system alerts and provide appropriate responses, supporting ongoing monitoring of cyber security controls. * Play an active role in day-to-day operational cyber security requirements and support the ITSO role with cyber security-related activities. * Assist with disaster recovery planning and the development of contingency plans in response to security breaches and other incidents. * Assist with the development and maintenance of standard Windows 10 (or later) device configurations to support the security and integrity of information systems and services. * Support secure remote access solutions and smart devices. * Build and maintain effective relationships with senior stakeholders, providing specialist advice, guidance and appropriate challenge on matters within the area of responsibility. * Manage information and records in accordance with established policies, procedures and statutory requirements. * Comply with all relevant organisational policies and procedures, including Equal Opportunities and Dignity at Work, and complete mandatory training requirements. * Carry out any other duties reasonably required in line with the responsibilities of the role. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [WeAreDevelopers LIVE – AI vs the Web & AI in Browsers](https://www.wearedevelopers.com/videos/1743-wearedevelopers-live-ai-vs-the-web-ai-in-browsers) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)