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# Help Desk Software Management Team Lead

- **Company:** Linchpin Solutions
- **Location:** Quantico, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** JIRA, Configuration Management, CompTIA Security+, Issue Tracking Systems, Microsoft Office, Topdesk, Software Engineering, Information Technology, Email Notifications
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a54d92cb64d70cb6

## About the Role

Do you have experience in Jira?, If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Help Desk Software Management Team Lead., * Experience with Microsoft Office

 * Verbal and written communication skills
 * Ability to work both collaboratively and individually
 * Critical Thinking Skills
 * Ability to give presentations and briefings as needed, Education & Certifications
 * Bachelor's Degree in IT, Computer Science, Engineering, or a related field
 * DoD 8140/8570.01-M IAT Level II (e.g., CompTIA Security+ CE)
 * Atlassian Jira Administrator

Experience Requirements

 * 3-5 years IT Helpdesk experience preferred
 * 2+ years of supervisory or managerial experience preferred

## Description

The Help Desk Software Management Team Lead provides technical management of the trouble ticketing infrastructure while overseeing the Unit Diary/Help Desk section. The manager is responsible for configuring JIRA workflows, managing hardware assets, and ensuring staff compliance with annual training requirements., Acts as the team lead overseeing daily help desk operations. The role demands extensive administration and tier I/II troubleshooting for the trouble-ticketing management software (e.g., JIRA).

Technical configuration duties include:

 * creating problem investigations for trending issues
 * updating priority/weight ranges
 * building incident templates
 * authoring decision trees to aid in ticket creation

The lead will:

 * properly path assignment scripts
 * configure email notifications
 * update broadcast system alerts
 * create knowledge articles
 * establish user permissions
 * run detailed reports to track call volumes, operator performance, and ticket rework levels, Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel who become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.


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