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# Technical Product Support Specialist

- **Company:** Bridgerland Technical College
- **Location:** United States
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Databases, Computer Literacy, Issue Tracking Systems, Microsoft Office, Networking Basics, Remote Service Software
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf6a64442c0c38e6

## About the Role

BTECH is seeking a Technical Product Support Specialist to join our growing team. This customer-facing role is responsible for providing technical support and training for BTECH's hardware and software products. The ideal candidate will have a strong foundation in electronics, exceptional troubleshooting abilities, and excellent communication skills. This is NOT an internal IT support role-it focuses on helping external customers effectively use and troubleshoot BTECH products., Electronics Technology Degree (Associates) or equivalent experience., * Solid understanding of engineering principles and practices.

 * Hands on experience using basic electronic test equipment.
 * Strong analytical and problem-solving skills.
 * Excellent written and verbal communication skills coupled with good interpersonal skills.
 * High level of computer literacy, including proficiency in Microsoft Office applications, and a working knowledge of databases and computer networking concepts.
 * Familiarity with ticketing systems and remote support tools
 * Self-starter with the ability to manage multiple tasks and projects independently.

## Description

* Provide prompt and professional product support to customers via phone, email, ticketing system, and video conferencing (Teams/Zoom).
 * Diagnose and resolve technical issues related to BTECH's hardware and software offerings.
 * Deliver remote and occasional on-site product training and field service support.
 * Remotely install and configure BTECH software in customer environments.
 * Serve as a liaison between customers and internal teams such as Service, Monitoring, and Engineering.
 * Maintain expertise in BTECH's full product line and contribute to ongoing support documentation (manuals, bulletins, work instructions).
 * Assist the Engineering team in testing and evaluating prototype hardware and software.


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