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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - MSP Environment - **Company:** The Turning Point - **Location:** Tempe, AZ, United States - **Experience:** Starter - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, Computer Networks, System Configuration, Multi-Factor Authentication, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Microsoft Software, Windows Servers, Network Architecture, Windows PowerShell, Azure Active Directory, Cloud Services, Security Software, Microsoft SharePoint, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Wireless Technologies, Gsuite, SentinelOne Expertise, Cisco - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ee80ac99c2a1b1ff ## About the Role * 3+ years of IT experience, preferably in an MSP environment * Proven track record of independently delivering technical projects * Experience with Microsoft 365 administration and migrations * Experience configuring and supporting Entra ID (Azure AD) * Experience supporting or migrating Windows Server environments * Experience with Intune or other MDM solutions * Strong understanding of networking concepts, firewalls, switching, VPNs, and wireless technologies * Experience supporting Windows and macOS environments * Strong troubleshooting and problem-solving abilities * Excellent communication and documentation skills * Ability to work independently and manage priorities without constant oversight * Demonstrated ability to learn and successfully implement unfamiliar technologies Preferred Qualifications * Experience with Cisco Meraki and/or UniFi environments * Google Workspace administration and migration experience * Experience with Microsoft Azure services * Experience with cybersecurity tools such as SentinelOne, Huntress, or similar platforms * PowerShell scripting and automation experience * Experience with backup and disaster recovery solutions * Relevant industry certifications (Microsoft, CompTIA, Cisco, etc.) What This Role Is Not This is not a traditional help desk position. We are not looking for someone who simply follows scripts or escalates every complex issue. We are seeking a technician who: * Takes ownership of problems and drives them to resolution * Is comfortable making technical recommendations * Can independently execute assigned projects * Learns new technologies quickly * Thrives in diverse client environments * Consistently delivers high-quality technical outcomes, * Do you have at least 1-2 years of hands-on IT support experience in a professional environment (help desk, MSP, internal IT, or similar role)? ## Description Turning Point IT is seeking an experienced IT Support Specialist to provide advanced technical support and independently execute infrastructure, cloud, and migration projects for our clients. This role is ideal for a technician who has a proven track record of successfully completing technical projects, solving complex problems, and delivering results in fast-paced client environments. The ideal candidate is comfortable working independently, taking ownership of assigned tasks and projects, and learning new technologies to meet client needs. We are looking for someone who can confidently move beyond basic help desk support and contribute to the successful implementation of Microsoft 365, Azure, server, security, networking, and infrastructure solutions. Key ResponsibilitiesClient Support & Technical Operations * Provide advanced technical support for client environments both remotely and onsite * Troubleshoot and resolve Windows, macOS, Microsoft 365, networking, and infrastructure-related issues * Manage incidents, service requests, and escalations through the ticketing system * Maintain accurate documentation of work performed, resolutions, and technical procedures * Identify root causes and implement long-term solutions whenever possible Microsoft 365 & Cloud Administration * Configure, administer, and troubleshoot Microsoft 365 environments * Manage Exchange Online, Entra ID (Azure AD), Intune, SharePoint, Teams, and related Microsoft services * Perform mailbox migrations, tenant migrations, and licensing administration * Implement security best practices, conditional access policies, multifactor authentication, and identity management solutions Infrastructure & Project Execution * Independently plan and execute assigned technical projects * Perform server migrations, upgrades, and infrastructure modernization initiatives * Deploy and configure networking equipment, wireless systems, firewalls, and VPN solutions * Implement endpoint management and security platforms * Research, evaluate, and deploy new technologies to support client business requirements * Execute projects while maintaining detailed documentation and change records Security & Compliance * Support endpoint protection, EDR/MDR, backup, and cybersecurity initiatives * Identify security vulnerabilities and recommend remediation strategies * Assist clients in implementing security best practices and compliance requirements * Participate in incident response and remediation efforts when required What Success Looks Like Successful candidates will have independently completed projects such as: * Microsoft 365 migrations * Exchange Online mailbox migrations * Azure / Entra ID deployments and configuration * Windows Server migrations and upgrades * Intune deployments * Network infrastructure upgrades * Firewall and VPN implementations * Security platform deployments * Cloud service implementations Candidates should be able to discuss specific projects they personally executed, the challenges encountered, and the results achieved. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Fingerboard to Keyboard: Transposing One Profession to Another](https://www.wearedevelopers.com/videos/868-fingerboard-to-keyboard-transposing-one-profession-to-another) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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