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# IT Support Specialist

- **Company:** Spartanburg County
- **Location:** Spartanburg, SC, United States
- **Salary:** $43,388.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Multi-Factor Authentication, Integrated Library Systems, Microsoft Office, Windows PowerShell, Productivity Software, Scripting
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1af8284d734bf5a9

## About the Role

EDUCATION: High school diploma with related experience; Associate's or Bachelor's degree in a related field preferred., · High school diploma with related experience; Associate's or Bachelor's degree in a related field preferred.

· Proven experience in providing technical support, preferably in a library or similar environment.

· Strong knowledge of common operating systems (e.g., Windows, tablet OS's, and portable devices) and MS Office productivity software.

· Working knowledge of Active Directory and scripting languages such as PowerShell

· Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical users.

· Customer-focused attitude with a commitment to delivering exceptional service.

· Strong problem-solving skills and the ability to work well under pressure.

· Knowledge of library systems and technologies (e.g., integrated library systems) is a plus.

· SCPL uses multi-factor authentication for network and program access. Employees may be required to use their personal device for MFA.

· Driver's license valid in the State of South Carolina with the ability to drive to other libraries

## Description

· Provide technical support by diagnosing and resolving hardware, software, and configuration issues and implementing solutions.

· Monitor support tools/portals for alerts and red flags.

· Answer helpdesk phone calls and respond to email requests promptly and professionally.

· Listen to users' concerns, troubleshoot issues, and provide solutions or escalate them to the IT Team for further troubleshooting.

· Test, organize, and inventory technology equipment (desktops, laptops, mice, keyboards, etc.)

· Assist users with common problems such as login issues, software installation, and printer troubleshooting.

· Perform small projects such as hardware, software, and peripheral installs/deployments.

· Assist in computer replacements in line with the SCPL Lease program.

· Communicate clear and concise instructions to users on problem resolution or workarounds.

· Document and maintain an organized record of all trouble tickets and service requests.

· Prioritize and categorize tickets based on urgency and complexity.

· Stay up to date with emerging technologies, software, and news to provide relevant advice and guidance.

· Assist in maintaining and creating Knowledge Base/Bulletins for known issues

· Work with the IT team to address technical issues and participate in team meetings as required.

· Share insights and user feedback to help improve the library's technology infrastructure.


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