> Markdown version of [/jobs/ext/2430980-technology-support-administrator](https://www.wearedevelopers.com/jobs/ext/2430980-technology-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Administrator - **Company:** Avalon - **Location:** Tampa, FL, United States (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Microsoft Windows, Artificial Intelligence, JIRA, Computer Programming, Linux, Issue Tracking Systems, Microsoft Office, Windows Servers, Windows PowerShell, Azure Active Directory, Standard Sql, Microsoft SharePoint, Microsoft InTune - **Published:** August 6, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=521cda54dcc1717b ## About the Role This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document., * Minimum of 12 months professional experience as a technical support technician * HS Diploma or GED * Any IT or Technical Certificate is a strong plus * Strong working knowledge of AI, particularly Claude/Anthropic * Must be proficient in Windows and MS Office environment. Linux admin skills a strong plus. * Must have an ability to work at home, such as a quiet workspace and reliable internet access. * Working knowledge of MS Windows operating systems required. * Must be able to pass a technical interview for basic Windows skills * Working knowledge of SQL and JAVA. * Excellent verbal and written communication skills to technical and non-technical audiences of various levels * Excellent problem-solving, team and time management skills * Is resourceful and proactive in gathering information and sharing ideas * Soft Skills in communications and dealing with users is required. * Strong communications and people skills * Able to work shifts between 8am-12am EST (training hours until proficient to support normal shift will be between 8am-7pm at corporate office in Tampa) * Able to work occasionally flexible hours to support staffing gaps in 24x7x365 Support Desk * Experience Developing and Reporting SLA's metrics * Experience working with a ticketing system such Jira Service Desk * Experience training staff and users Executive Vice President - Preferred Qualifications: * Education or Equivalent Experience: Bachelors (4-year) degree is preferred but not required. + Will consider relevant work experience in lieu of education + Will consider IT and Security Certifications in lieu of work experience * Preferred Experience: 1-3 years general IT support experience. * Preferred PowerShell Scripting: basic skills * Preferred Diverse Technical Skills across multiple subject areas * Working knowledge of Healthcare's HIPAA Administrative Simplification policies and procedures for Privacy and Security ## Description The Technology Support Administrator will provide technical expertise to the IT Support Team and organization, ensuring the delivery of high-quality technical support to Avalon employees and clients. The ideal candidate will have a strong background in troubleshooting complex technical issues and programming experience. This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida. Technology Support Administrator - Essential Functions and Responsibilities: * Identify, troubleshoot, and resolve complex technical issues raised by Avalon employees, Clients and resolve escalations from the IT Support Team * Technical Support Specialist will have more responsibilities, including assisting the Windows Server Administrator in managing and maintaining our Windows environment * Document and maintain a knowledge base of technical issues and solutions for reference by the technical support team * Participate in ongoing training and professional development to stay up-to-date on new technologies and products * Continuously evaluate and improve technical support processes and procedures to ensure high-quality support delivery to clients * Monitor and achieve SLAs and KPIs to ensure customer satisfaction and maintain service standards * Assist the Applications Systems Administrator in managing Azure AD, Intune, Exchange, and SharePoint. * Perform more advanced troubleshooting of laptops and other systems making adjustments within scope of responsibility ## Related Videos - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [How building an industry DBMS differs from building a research one](https://www.wearedevelopers.com/videos/768-how-building-an-industry-dbms-differs-from-building-a-research-one) - [Prompt Engineering Your Career: AI Agents for Tech Interview Prep](https://www.wearedevelopers.com/videos/100227-prompt-engineering-your-career-ai-agents-for-tech-interview-prep) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)