> Markdown version of [/jobs/ext/2431106-it-service-desk-technician-remote-support-field-service-temp-to-hire](https://www.wearedevelopers.com/jobs/ext/2431106-it-service-desk-technician-remote-support-field-service-temp-to-hire). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Technician - Remote Support/Field Service - Temp to Hire - **Company:** LIGHTHOUSE - **Location:** Aurora, CO, United States - **Salary:** $41,600.0 - $62,400.0 - **Contract:** Temporary contract - **Skills:** Software Suite, Complex Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Network Topologies, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), Network Troubleshooting, Network Diagnostics, Remote Desktop Services, Remote Service Software, TCP/IP, Virtual Local Area Networks, Wireless Access Point, Wireless Networks, Zoho Office Suite, Connectivity Problems, Peripherals, Laptops - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=53fc58bee993a97a ## About the Role * Proven experience supporting and troubleshooting Cisco Meraki networking equipment (access points, switches, security devices) * Hands-on experience with the Cisco Meraki Dashboard for monitoring and troubleshooting * Ability to mentally map network topology and verbally guide on-site personnel through troubleshooting steps * Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking concepts * Experience with ticketing systems; familiarity with Zoho Desk strongly preferred * Comfort using remote support tools such as Remote Desktop and Zoho Assist * Working knowledge of endpoint hardware: desktops, laptops, printers, docking stations, and peripherals * Strong documentation habits for incidents, resolutions, and procedures * Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical audiences * Familiarity with the Zoho software suite (Cliq, Sheet, Writer, etc.) is a plus, This temp-to-hire position offers the chance to demonstrate your skills, gain valuable experience with enterprise-grade networking tools, and transition into a long-term role with a team that values technical excellence and great customer service. If available, a long term role would be as a hybrid Service Desk/Remote Support position. ## Description We are seeking a skilled and customer-focused IT Service Desk Technician to join our team on a temp-to-hire basis. This role is ideal for a technically sharp problem-solver who thrives on troubleshooting complex networking and endpoint issues while delivering outstanding support to end users. You'll work hands-on with enterprise networking equipment, remote support tools, and ticketing systems, often coordinating with on-site technicians to resolve issues efficiently. This is a great opportunity for someone looking to grow into a permanent role within a collaborative IT environment. What You'll Do * Support and troubleshoot Cisco Meraki networking equipment, including wireless access points, switches, and security appliances * Monitor devices and diagnose network issues using the Cisco Meraki Dashboard * Visualize network topology and clearly communicate troubleshooting steps to technicians or "smart hands" on-site to resolve complex network issues * Apply strong working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking to identify and resolve connectivity problems * Manage and track support requests through a ticketing system, ensuring timely updates and resolutions (Zoho Desk experience preferred). * Perform remote troubleshooting using tools such as Remote Desktop and Zoho Assist * Support and maintain endpoint hardware, including desktops, laptops, printers, docking stations, and peripherals * Document incidents, resolutions, and technical procedures clearly and accurately * Provide friendly, professional support to both technical and non-technical users, translating technical issues into clear, understandable terms * Utilize the Zoho software suite (Cliq, Sheet, Writer, etc.) for daily communication, documentation, and collaboration ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Demystifying application networking in the cloud](https://www.wearedevelopers.com/videos/675-demystifying-application-networking-in-the-cloud) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)