> Markdown version of [/jobs/ext/2431159-domain-architect-contact-center](https://www.wearedevelopers.com/jobs/ext/2431159-domain-architect-contact-center). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Domain Architect - Contact Center - **Company:** World Wide Technology - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $110,000.0 - $160,000.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Amazon Web Services, Data Analysis, Microsoft Azure, Cloud Computing, Software Documentation, Routing, Public Switched Telephone Networks, Systems Integration, Cisco WebEx, Scripting, Cloud Platform System, Cisco ICM, Cisco Unified Contact Center Enterprise (UCCE), Genesys, Build Management, Text Analysis, Amazon Lex, Api Management, Cisco - **Published:** August 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3bd5ca1e54303ea9 ## About the Role * 10+ years designing and deploying enterprise contact center solutions. * Deep hands-on expertise in at least one of Genesys or Cisco, with strong working knowledge of the other. * Strong foundation in contact center operations: routing, WFM, QM, reporting, and customer journey design. * Excellent written, verbal, and executive-level presentation skills. Genesys technical depth * Genesys Cloud CX - administration, Architect flow design, queues/skills/routing, scripting, data actions, and API integrations. * Migration paths from Genesys Multicloud CX / PureConnect to Genesys Cloud CX. * Genesys WFM and Quality Management - Speech & Text Analytics and Interaction Recording. * Genesys AI - Agent Assist, Predictive Engagement, Predictive Routing, and bot flows (Dialog Engine, Google CCAI, Amazon Lex). * AppFoundry integrations, Open Messaging, and Web Messaging deployments. * Reporting and analytics - Pulse, Performance/Analytics views, and data export to BI tools. * PSTN connectivity - BYOC Cloud, BYOC Premises, Genesys Cloud Voice, and SIP trunk integration., * WEM/QM/recording platforms - Verint, Calabrio, NICE, Acqueon. * Conversational AI - Google CCAI, Amazon Lex, Microsoft Copilot Studio, Cognigy. * CRM integrations - Salesforce Service Cloud, ServiceNow, Microsoft Dynamics. * API and data - REST/SOAP, webhooks, SQL, and database integrations. Certifications (preferred - one or more) * Genesys Cloud CX Certified Professional, Certified Architect, or Certified Developer. * Cisco Certified Specialist - Collaboration Contact Center Implementation, or CCNP Collaboration with Contact Center concentration (CCIE Collaboration a strong plus). * Cloud platform certifications (AWS, Azure, or GCP) at Associate level or higher a plus. Other * Bachelor's degree, or 10+ years of equivalent experience delivering contact center solutions in a professional services environment. * 25-30% travel., Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about ## Description We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!, The Domain Architect - Contact Center is the senior technical authority on multi-vendor contact center solutions, with deep, hands-on expertise across Genesys and Cisco platforms (on-prem and cloud). You will own enterprise design, technical oversight, and delivery quality for our largest customer engagements - translating business outcomes into reference architectures, accelerating sales cycles, and unblocking delivery teams when complex problems arise. What you will do * Lead enterprise design for contact center transformations - produce High-Level and Low-Level designs aligned to WWT and customer documentation standards. * Translate business requirements into technical architecture decisions across voice, digital, routing, WEM, and AI layers. * Partner with sales and pre-sales to scope opportunities, lead technical discovery, and contribute to Statements of Work and level-of-effort estimates. * Provide technical oversight across the project lifecycle - schedules, dependencies, MOPs, and escalation support. * Design and build call flows, routing strategies, and IVR / conversational experiences (e.g., Genesys Architect, Cisco ICM/CVP). * Mentor engineers and consultants; raise the technical bar across the practice. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Got AI ideas but no money? Here are 10 free ways to level up your AI skills with Google Cloud](https://www.wearedevelopers.com/magazine/600-got-ai-ideas-but-no-money-here-are-10-free-ways-to-level-up-your-ai-skills-with-google-cloud)