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# Network VoIP Support Engineer

- **Company:** VIVANT Inc.
- **Location:** Farmers Branch, TX, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** VoIP, CompTIA Network+, Dynamic Host Configuration Protocol, Network Address Translation, Domain Name System (DNS), Issue Tracking Systems, Session Initiation Protocols, Networking Basics, Routing, TCP/IP, Wireless Access Point, Wireless Networks, Wi-Fi Technology, Network Routing, Network Routers, Low Latency, Network Support, Hardware Debugging
- **Published:** August 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3937ad4f5f85ba37

## About the Role

* Must reside in the Dallas-Fort Worth (DFW) area.
 * Comfortable working 100% on-site: this is an in-office position with no remote or work-from-home option.
 * Not Desktop Support: If your background is primarily hardware repair or general IT helpdesk, please do not apply.
 * Hands-On VoIP & Network Support Experience: You must have real-world experience troubleshooting SIP trunks, PBX systems, routers, switches, WiFi networks, and network routing., * 2+ years of VoIP or Network Support experience.
 * Strong understanding of TCP/IP, DNS, DHCP, and NAT.
 * Practical expertise with:
*

 + SIP, PBX systems, and SIP trunks.
 + Routers, switches, and WiFi troubleshooting.
 * Experience with ticketing systems and remote customer rapport.
 * Ability to communicate technical information clearly and simply to non-technical users.

 * A driven and proactive mindset paired with a passion for continuous learning and making a meaningful impact on our company's success.
 * Solid understanding of key VoIP metrics such as MOS score, latency, jitter, and packet loss.

Nice to Have

 * CompTIA Network+, CCNA, or VoIP-related certifications
 * Experience in telecom, MSP, or VoIP carrier environment
 * Experience with Poly, Grandstream, or cloud PBX platforms

## Description

* Answer incoming client calls related to VoIP, internet, or WIFI issues
 * Work tickets involving call quality, dropped calls, network drops, or routing problems
 * Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks)
 * Assist with PBX provisioning, phone registration, and softphone setup
 * Prioritize outages (phones down, internet down, WiFi down)
 * Document every step clearly and communicate status updates professionally
 * Escalate advanced issues to senior telecom engineers when appropriate
 * Maintain ticket SLAs with clear, fast response times, * First-level support for VoIP, networking, and connectivity issues
 * Troubleshoot SIP, call quality, latency, jitter, and registration failures
 * Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics)
 * Troubleshoot WiFi drops, access point connectivity, and cabling-related issues
 * Provision phones, extensions, voicemail, call flows, and SIP trunk configs
 * Manage and prioritize tickets through our help desk system
 * Escalate complex problems with proper documentation
 * Update knowledge base articles and internal processes


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