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# IT Support Specialist

- **Company:** Lashon Academy
- **Location:** Los Angeles, CA, United States
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Learning Management Systems, Digital Technology, Microsoft Office, Microsoft PowerPoint, Software Engineering, Gsuite, Interactive Whiteboards
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c83ec3baf88d26c9

## About the Role

* What professional IT support experience have you had in the last couple of years? Preferably in a school setting. *You must answer this question for your application to be considered*
 * What experience do you have with laptop/Chromebook repair? *You must answer this question for your application to be considered*

Education:

 * Associate (Required)

Experience:

 * Professional IT: 1 year (Required)

## Description

* Stay current on cybersecurity best practices and implement safety protocols.
 * Monitor and support content filtering systems and ensure CIPA compliance.
 * Support and enforce internet filters and schoolwide security policies.
 * Set up, install, and configure new computers, printers, projectors, interactive whiteboards, and other tech tools.
 * Manage and maintain a detailed inventory of all school technology equipment.
 * Coordinate timely repairs, replacements, and upgrades of devices.
 * Install, configure, and update software required for instructional and administrative use.
 * Troubleshoot and resolve connectivity and hardware/software issues.
 * Assist in managing educational platforms and learning management systems (LMS).
 * Provide support for application issues (e.g., software crashes, configurations).
 * Set up and manage email accounts and login credentials for staff and students.
 * Recommend and implement digital systems to improve school operations.
 * Oversee system organization, user access, security, and usage fidelity.
 * Provide responsive Tier-1 tech support for staff, students, and families.
 * Monitor and respond promptly to helpdesk tickets and manage communications addressing general tech inquiries.
 * Escalate unresolved or complex issues to external support as needed and coordinate response
 * Lead or support technology-related professional development for staff.
 * Train teachers and staff on educational tools, systems, and best practices.
 * Coordinate the tech setup for state and interim assessments.
 * Ensure all devices are secure, functional, and ready for testing environments.
 * Recommend suitable online learning platforms.
 * Draft clear tech instructions for families and provide remote or in-person assistance.
 * Attend monthly meetings to stay aligned with IT and school operations.
 * Experienced in Google Workspace for Education (Gmail, Drive, Docs, Classroom, etc.).
 * Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)., This position will require occasional travel to Van Nuys and Valley Village approximately 1-2X a week as well as to Jefferson Park once or twice a month, to provide support to our other campuses.


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