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# Working Student Technical Support

- **Company:** Moxa
- **Location:** München, Germany (Remote available)
- **Contract:** Temporary contract
- **Skills:** Salesforce.Com, Information Technology, Routing & Switching
- **Published:** August 6, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=0109c47ff4bdcf61

## About the Role

* Enrolled in a relevant bachelor's or master's degree program in information technology, networking, or a related field.
 * Basic understanding of switching and routing technologies.
 * Show problem-solving skills and ability to think analytically.
 * Excellent communication and interpersonal skills.
 * Language: Excellent English (written and spoken), German is a plus.
 * Customer-focused attitude and a commitment to providing quality support.
 * This role requires being in the office every working day, and therefore we're looking for someone who lives and studies in Munich.

## Description

Our Technical Support team of Moxa Europe GmbH is looking for a motivated Working Student (f/m/d) who will support customers or channels with technical issues and provide excellent customer service. This position is designed to offer you practical experience in the field of technical support, who is pursuing a degree and is passionate about technology. You will have the opportunity to work closely with experienced Technical Support Engineers professionals and gain knowledge about our products and customer support., The assignment could be for 12 months, with around 20 working hours per week on average. An extension of the contract duration can be considered. The job requires presence in the office each working day, which means that we´re looking for someone located and studies in Munich.

The major areas of responsibility for this role include:

 * Support of providing first-level technical support to end-users via various channels, such as phone, email, or chat.
 * Assist users in resolving technical questions.
 * Support in analyzing technical problems reported by users.
 * Work closely with more experienced technical support engineers to escalate complex issues and ensure timely resolution.
 * Document technical issues and solutions via Salesforce.
 * Communicate technical information in a clear and understandable manner to non-technical users.
 * Provide updates to users on the status of their reported issues and ensure customer satisfaction.
 * Collaborate with other technical support team members and cross-functional teams to address technical queries.
 * Contribute to a knowledge base to facilitate efficient problem resolution., * Exposure to a variety of technical issues and problem-solving scenarios.
 * Mentorship and guidance from experienced technical support professionals.
 * Development of communication and customer service skills.
 * Enrich your capabilities about cybersecurity and industrial networking.

What We Love About Moxa!

 * Company: At Moxa Europe, we embody agile work practices, modern leadership, and a flat organizational structure. We empower rapid decision-making, continuous improvement, and fostering a team-oriented, empathetic culture that embodies our values daily. Celebrating our diversity with colleagues from 30 different nationalities creates a dynamic and enriching work environment.

 * Compensation & Benefits: Experience a dynamic Compensation and Benefits package that includes fix & performance-oriented pay, leisure and health budgets, an individualized training budget aligned with your goals, and perks like eco-friendly commuting.

 * Collaboration: At our company, Collaboration means more than teamwork - it's also about intensive onboarding support with a buddy program, structured department introductions, autonomy in your role, regular team meetings, a feedback-driven culture with goal-setting discussions, and a commitment to embracing global diversity.

 * Work-life balance: We prioritize work-life balance with 30 vacation days, flexible work arrangements, remote options, and part-time opportunities. Our vibrant workplace features modern offices, a scenic rooftop terrace, and a calendar filled with team-building & sports events, Oktoberfest visit, and much more.