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# IT Help Desk Technician

- **Company:** High Point & Affiliated Organizations
- **Location:** New Bedford, MA, United States
- **Salary:** $47,840.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, System Configuration, Networking Basics, Data Logging, Electronic Medical Records, Computer Equipment, Information Technology, User Accounts
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=529ed8c90faab6ab

## About the Role

Do you have experience in Computer operation?, Do you have a High school diploma or GED?, Education: High School Diploma or GED equivalent, Technical background or call center experience preferred., * Proficient in English;

 * Excellent communications, organization, and time management skills;
 * Able and willing to understand and adhere to all corporate policies and IT helpdesk procedures, i.e. SLA's, privacy ;
 * Strong ability to prioritize support cases based on overall impact;
 * Working knowledge of windows Operating systems ;
 * Working knowledge of basic Networking;
 * Good understanding of computer systems and mobile devices;
 * Able to work on a back lit monitor during 8-hour shift;
 * Able to participate in week- long after-hours on-call rotations;
 * Able to lift 50lbs ., * High School Diploma;
 * Technical background or call center experience preferred
 * Must have reliable transportation for any necessary remote site visits.

## Description

* Serve as the first point of contact for the Information Technology department using phone or Electronic Ticket system;
 * Triage staff technical issues by asking questions and documenting information pertaining to staff concerns.;
 * Perform remote troubleshooting using diagnostic techniques to resolve common technical issues;
 * Utilize excellent customer service skills;
 * Guiding end users in the use of the self-service portal in order to reduce future Help Desk requests;
 * Creating and maintaining staff user accounts in Active Directory;
 * Creating and maintaining staff user accounts in Electronic Health Record Application;
 * Disabling Staff user accounts;
 * Maintain thorough documentation within support cases;
 * Initiate contact and aid end users with their cases in compliance with the IT work order process.;
 * Escalating cases if the determination is made that an on site visit is required or troubleshooting has been exhausted without resolution;
 * Diagnosis and repair of PC hardware;
 * Diagnosis and repair of Printer hardware.;
 * Configuring Apple IOS using company standards.;
 * Updating IOS on company devices;
 * Installing Windows past and current Windows OS;
 * Troubleshooting of Windows OS issues and errors;
 * Configuring Mobile devices to comply with High Point's wireless technology standards;
 * Encrypting Mobile windows devices.;
 * Ensuring all mobile users sign all paperwork revolving around mobile use and assigned devices;
 * Basic understanding of windows file security;
 * Resetting of EMR user accounts ;
 * Maintaining and troubleshooting of windows local user profile settings;
 * Logging user of windows from a remote session.;
 * Keeping windows drivers up to date;
 * Keeping the IT knowledge base up to date with any new installations, troubleshooting steps or findings while addressing new issues;
 * Placing equipment orders and updating IT asset inventory;
 * Keeping the IT inventory up to date for both new and already owned devices;
 * Direct unresolved issues to the next Level of support personnel;
 * Must be able to participate in off-hours on-call support rotation for one week at a time
 * .


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