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# Regional Support & Desktop Engineer

- **Company:** Lorien
- **Location:** London, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Agile Methodology, Data Analysis, Cloud Computing, Modems, Continuous Delivery, Data Centers, Domain Name System (DNS), Web Servers, Virtual Private Networks (VPN), Microsoft Software, PRINCE2, Scrum Methodology, Systems Development Life Cycle, Red Hat Enterprise Linux, Samba (Software), TCP/IP, Network Routers, Enterprise Software Applications, Firewalls (Computer Science), Network Server
- **Published:** August 14, 2026
- **Apply:** https://www.careerboard.com/pt/en/find-jobs-in-United-Kingdom/-D5A51D3D458B10672E/

## About the Role

* 2+ years' Technical/IT Support experience
 * 2+ years' experience in delivery or project management of small/medium work packages
 * Experience of information analysis and risk management
 * Knowledge of agile/scrum/lean startup best practice, and experience delivering value through agile methodologies
 * Excellent communication skills, able to convey technical information to technical and non-technical audiences
 * Experience with RHEL and MS Windows Server
 * Experience with the Microsoft Product Suite, including M365
 * Networking and security knowledge (DNS/TCP/IP/NFS/SAMBA/Web Protocols/SSL/TLS/Certificates)
 * Full UK driving licence
 * Experience with hardware (Servers, data centres, PCs), network (Switches, Routers, modems, VPNs, Firewalls) or software (operating systems, enterprise systems, web Servers)
 * Able to work independently, prioritising and making decisions confidently and quickly
 * Experience working collaboratively in a project team
 * Active DV clearance or DV clearable
 * Able to work 5 days a week on-site

Desirable:

 * Formal PM qualification (Prince2, APMP)
 * Ability to lead a team of engineers
 * Experience with Cloud IT infrastructure

## Description

We're looking for a Regional Support & Delivery Engineer to provide application support, technical delivery and implementation engineering across a range of systems and projects. This role combines hands-on IT support with real delivery responsibility - you'll be running work packages, not just tickets.

What you'll be doing:

 * Providing application support: service request fulfilment, incident/problem/configuration/change management, monitoring, tuning, upgrades and patching
 * Providing technical support across the systems development life cycle, from solution design through to implementation
 * Delivering quality products on time and within budget, aligned to the roadmap and team capacity
 * Owning continuous delivery across multiple projects
 * Working with cross-functional teams to define and produce solutions that meet customer objectives
 * Planning and securing the right levels of resource
 * Identifying issues and recommending solutions to the Programme Manager
 * Driving work packages to a successful conclusion, resolving conflict where needed
 * Reporting progress and status to the project board/Programme Manager
 * Providing implementation engineering - directly or supporting third parties - including troubleshooting and documentation


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