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# Desktop Support Technician

- **Company:** Iron Service Global Inc
- **Location:** Deerfield, IL, United States
- **Salary:** $43,680.0 - $45,760.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Remote Desktop Services, Wi-Fi Technology, Laptops, Servicenow, User Accounts
- **Published:** May 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=123ce38eeaebcd6c

## About the Role

Do you have experience in Windows Remote Desktop?, * Desktop support: 1 year (Required)

 * Active Directory: 1 year (Required)
 * Windows Remote Desktop: 1 year (Required)

## Description

* Provided first-line technical support to end users via phone, email, and ticketing systems
 * Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office
 * Managed user accounts, password resets, and access permissions using Active Directory
 * Installed, configured, and maintained desktops, laptops, printers, and other peripherals
 * Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance
 * Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration)
 * Escalated complex technical issues to Level 2/3 support teams
 * Delivered remote support using tools like Microsoft Teams and Remote tool


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