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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Digital and Data Engineering - **Company:** Warner Hotels - **Location:** Hemel Hempstead, UK - **Experience:** Expert - **Salary:** £90,000.0 - £110,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, Amazon S3, Business Process Management, Continuous Integration, Information Engineering, Data Infrastructure, Extract Transform Load (ETL), DevOps, Github, Power BI, Next.js, Tableau (Software), Amazon Connect, ReactJS, Large Language Models, Snowflake, Change Data Capture, Containerization, Kubernetes, Coupa Procurement, Machine Learning Operations, Functional Programming, Api Design, Api Gateway, Optimizely, Data Pipelines, Docker, Amazon Redshift, Microservices - **Published:** August 20, 2026 - **Apply:** https://www.hospitalityjobsuk.com/job/2204584/head-of-digital-and-data-engineering/ ## About the Role * Digital engineering: modern web architectures, React / Next.js, API-first design, microservices. * Data engineering: Snowflake (or equivalent enterprise data platform), dbt, HVR / change data capture, ETL/ELT pipelines. * Cloud: AWS - Lambda, API Gateway, S3, Redshift, Amazon Connect. * AI / ML integration: LLM orchestration (LangChain / LlamaIndex), vector databases, conversational AI. * CRM & engagement platforms: Bloomreach, Optimizely, WhatsApp Business API. * BI & analytics: Power BI, Tableau. * DevOps: CI/CD pipelines, GitHub Actions, containerisation (Docker / Kubernetes). * Hospitality systems context: PMS (Maestro / iStay), POS (Zonal), booking engines - beneficial but not essential. * A Delivery-First Engineering Leader: You have a track record of shipping digital and data products that move commercial metrics - not just completing technical projects. * Technically Credible: You can hold your own with senior architects and engineers. You understand trade-offs between speed, quality, and scale - and make the right calls. * A Partner Orchestrator: You have led hybrid onshore / nearshore / offshore engineering models and know how to get genuine performance from external teams. * A Builder: You are energised by the opportunity to create - a team, a function, a set of practices - not just manage what exists. * A Commercial Thinker: You connect engineering decisions to business outcomes. You speak the language of revenue, NPS, and conversion - not just story points. * Extensive experience in digital and / or data engineering roles, with hands-on background but clear evidence of leading teams and delivery initiatives in recent years. * Significant experience leading cross-functional hybrid squads (data engineers, DevOps, digital developers, UX). * Proven track record owning strategy, delivery and operations across both digital and data domains. * Consumer sector experience strongly preferred - hospitality, travel, retail or eCommerce ## Description Digital Product Engineering * Own and lead engineering delivery for Warner's guest-facing digital products - WarnerHotels.co.uk, the MyWarner guest portal, Club Warner loyalty platform, and the AI concierge / booking assistant. * Drive continuous improvement of the digital booking funnel - IBE enhancements, search experience, conversion optimisation - in partnership with the commercial and marketing teams. * Lead integration of WhatsApp as an inbound customer engagement channel through Amazon Connect, and the BPMS / automation platform build-out. * Ensure digital products are built to engineering standards that are scalable, maintainable, and security-compliant - not just delivered at pace. Data Platform & Engineering * Own the data engineering roadmap - delivering full iStay transaction visibility, Maestro PMS integration, Zonal F&B data, ElementSuite labour data, and Coupa procurement data into Snowflake. * Lead delivery of the Customer Foundation Model - a single view of the guest that powers MyWarner, Club Warner personalisation, and Bloomreach campaign enrichment. * Oversee the build of Lumen by Warner - the AI-powered executive KPI dashboard providing real-time P&L visibility and conversational analytics for the senior leadership team. * Govern data quality, data latency, and platform uptime across the Snowflake data platform and BI layer (Power BI, Tableau). Engineering Partner Management * Act as the intelligent client for Warner's engineering partner ecosystem - Frontline (nearshore digital), Data Action (offshore data engineering), and any future strategic DevOps partner. * Set engineering standards, review architectures, drive accountability on quality and velocity, and ensure partners are genuinely aligned to Warner's strategic outcomes - not just executing tickets. * Lead the transition from the current fragmented contractor model to a consolidated strategic engineering partner arrangement, in coordination with the CTO and Head of Architecture. Capability & Team Building * Build the internal digital and data engineering team - recruiting and developing a lean but high-calibre core of product engineers, data engineers, and DevOps capability. * Introduce and embed modern engineering practices: sprint-based delivery, CI/CD pipelines, code quality standards, architecture review cadence. * Work closely with the Head of Projects & Programmes to ensure engineering delivery is connected to the portfolio governance framework and that roadmap commitments are met. 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