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# Clinical Implementation Specialist (EHR platform)

- **Company:** Qualifacts Systems, Inc.
- **Location:** Tampa, FL, United States
- **Contract:** Permanent contract
- **Skills:** Software as a Service, System Configuration, EHR Systems
- **Published:** August 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bbeff36809e2b771

## About the Role

We are seeking a Clinical Implementation Specialist to join our team and play a critical role in guiding new customers through the entire implementation lifecycle of our healthcare technology solutions. This position requires a blend of clinical expertise, technical knowledge, and exceptional communication skills to ensure successful adoption and compliance with state and reporting requirements., * Bachelor's degree or equivalent experience required

 * Clinical experience in behavioral health or general healthcare
 * SaaS/cloud implementation experience; EHR/EMR experience preferred

Knowledge, Skills, and Abilities of the Clinical Implementation Specialist

 * Strong remote collaboration skills
 * Data visualization and reporting analysis expertise
 * Familiarity with CCBHC and state-specific clinical requirements (NY or CA preferred)
 * Knowledge of HIPAA compliance
 * Exceptional customer service and communication skills (written & oral)
 * Quick, logical problem-solving with attention to detail and follow-through
 * Strong organizational and time management skills
 * Ability to travel up to 25%

## Description

Responsibilities for the Clinical Implementation Specialist

 * Assess clinical practices, state reporting, and patient treatment requirements; develop collaborative solutions and present recommendations
 * Lead new customer implementations from kickoff through go-live, ensuring a smooth and efficient process
 * Resolve client inquiries promptly, maintaining ownership through resolution
 * Maintain project documentation and communicate updates via agendas, minutes, and project management tools
 * Build and sustain positive, productive relationships with customers and internal teams
 * Apply consultative techniques to identify configuration requirements and implement best practices
 * Review and validate software configurations with customer implementation teams
 * Ensure quality of configured features and prepare customers for effective end-user training
 * Complete product training and demonstrate adaptability across multiple EHR platforms
 * Creatively resolve and assess a wide range of issues, suggesting alternative approaches as needed
 * Document and track all customer state and reporting requirements to ensure compliance
 * Record all customer interactions in CRM according to established standards
 * Participate in on-site visits as needed to gather data and understand workflows


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