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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Field Technician - **Company:** ATLANTIC-IT - **Location:** Franklin Township, NJ, United States - **Salary:** $41,600.0 - $58,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Computer Networks, Desktop Computing, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Microsoft Office, Windows Servers, Network Architecture, Networking Basics, Software Systems, TCP/IP, Network Routers, Connectivity Problems, Software Troubleshooting, Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Laptops, Hardware Infrastructure, Firewall Services Module, Cisco, User Accounts - **Published:** August 9, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4a6c6a781bd88e57 ## About the Role * Proven experience in providing technical support in a fast-paced environment with a focus on desktop support and hardware troubleshooting. * Strong knowledge of Windows (including Windows Server), macOS, Linux operating systems, and mobile device management. * Hands-on experience with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting tools. * Familiarity with help desk ticketing systems and customer support best practices. * Ability to perform equipment troubleshooting across a broad range of hardware components including computers, printers, routers, switches, and peripherals. * Excellent communication skills with the ability to explain technical issues clearly to non-technical users. * Demonstrated analysis skills for diagnosing complex IT problems quickly and efficiently. * Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or Cisco CCNA are preferred but not mandatory. Join us as an IT Field Technician if you're passionate about technology support and eager to make a tangible impact by ensuring our clients' IT environments run smoothly! ## Description We are seeking a proactive and skilled IT Field Technician to join our dynamic team. In this role, you will be the frontline technical support expert responsible for maintaining and troubleshooting a wide range of IT infrastructure, hardware, and software systems across various locations. Your energetic approach will ensure seamless technology operations, enhance user experience, and resolve technical issues promptly. This position offers an exciting opportunity to work hands-on with cutting-edge technology, support diverse client needs, and contribute to the overall efficiency of our IT environment., * Provide on-site technical support for desktops, laptops, mobile devices, printers, and other hardware equipment. * Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and peripheral devices. * Support network infrastructure including LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPNs, firewalls, and network connectivity issues. * Manage user accounts and permissions through Active Directory and assist with Windows Server administration tasks. * Diagnose and resolve software problems related to operating systems, applications (including Microsoft Office), help desk systems, and security tools. * Assist with IT infrastructure setup, including configuring routers, switches, and other networking equipment; perform routine maintenance and updates. * Maintain accurate records of customer support tickets using help desk systems; document troubleshooting steps and resolutions thoroughly. * Communicate clearly with clients to understand their technical issues; provide exceptional customer service while managing expectations effectively. * Support analysis of system logs and network traffic to identify potential security threats or performance bottlenecks. * Collaborate with team members on complex technical troubleshooting tasks involving Active Directory management, firewall configurations, or server issues. ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)