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# Technical Support Specialist

- **Company:** TechnoMile LLC
- **Location:** McLean, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Application Performance Management, Bash Shell, Command-Line Interface, Cloud Computing, Software Debugging, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Microsoft Dynamics, Network Configuration and Change Management, Network Protocols, Cloud Services, Salesforce.Com, Software Deployment, TCP/IP, Scripting, Transport Layer Security, Kubernetes
- **Published:** August 10, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10c92f13cf31e980

## About the Role

* The ideal candidate will have 4 years of experience in a client-facing technical support role
 * You should have hands-on experience with AWS andproficiencyin Python and BASH scripting. * Strong understanding of networking protocols, especially TCP/IP.
 * Experience with Kubernetes for application deployment and management.
 * Advanced skills in troubleshooting and managing Linux environments via command line.
 * You should have an analytical mindset with the ability to investigate, diagnose, and resolve technical issues effectively.
 * Excellent verbal and written communication skills, with the ability to explain technical concepts to clients of varying technicalexpertise.
 * Interest in learning back-end Salesforce or Power App configurations and automation tools to resolve client issue is preferred
 * US Citizenship is required to support our clients

Nice to have

Salesforce, Microsoft Dynamics or other enterprise CRM configuration experience

## Description

TechnoMile is looking for a Technical Support Specialist (Level II) to join our team. In this role, you will handle advanced technical support requests, troubleshoot client-reported issues, and collaborate with internal teams to resolve complex problems. Your expertise in cloud services, infrastructure, networking, and scripting will be critical in delivering high-quality support and ensuring client satisfaction.

What you'll do

 * You will review, analyze, and resolve client-reported incidents and requestsin a timely mannerthrough our ticketing system
 * Investigate complex issues involving cloud infrastructure, network configurations, and application performance.
 * Communicate effectively with clients to gather information, provide updates, and resolve technical challenges.
 * Manage and troubleshoot AWS resources
 * Resolve issues involving TCP/IP, SSL, and API technologies.
 * Restart services, debug portal application issues, and handle service transformations such as Co-Pilot integration.
 * Manage, troubleshoot, and resolve container orchestration and deployment challenges.
 * Create,modify, andutilizePython scripts and BASH scripts for troubleshooting and automation tasks.
 * Operate and troubleshoot Linux-based systems and use the command line for system management.
 * Investigate andassistwith resolving security incidents related to infrastructure.
 * Maintain detailed records of issues, resolutions, and process improvements


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